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Stylist In Training

Location:
Memorial, TX
Company:
Regis Corporation

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A stylist-in-training at Regis is a temporary 90-day position designed to integrate an unlicensed, future stylist into the salon workplace and to help them learn the business. It is the stylist-in-training’s responsibility to deliver exceptional customer service and to communicate effectively with management, customers, and co-workers. Specifically, the stylist-in-training’s job duties include:

  • Market and grow the business
  • Observe other stylists/managers at work and ask relevant questions
  • Provide exceptional customer service
  • Control expenses
  • Promote and sell services and retail products
  • Answer telephones, stock and dust shelves, and sweep hair
  • Complete all other duties as assigned by manager

The stylist-in-training may be eligible for a promotion to the stylist position once they receive their license. A promotion to stylist is not automatically guaranteed. The stylist-in-training must apply for the stylist position to be considered for promotion. To be considered for the promotion, the stylist-in-training must: 1) possess a valid appropriate license in his/her applicable state of employment; 2) have the ability to perform the duties of the license requirements that their state allows, including, but not limited to: cutting, styling, coloring, providing wax treatments, and washing and perming hair with or without an accommodation; and 3) demonstrate that they practice Regis values of honesty, accountability, integrity, and respect.

Salons that are part of the Regis Family of brands use Opensalon, our proprietary, online traffic-driving platform.


Market and Grow the Business:



    Promote and sell services and products, including recommending and selling additional services and/or retail products which will enhance and improve the customer’s image and/or contribute to the customer’s satisfaction with services performed
    Clearly convey a complete understanding of pricing for available services
    Coordinate Promotional Sales displays as directed by the company using ShopTalk
    Responsible for sales to walk-in retail customers

    Provide Exceptional Customer Service:



      Understand the needs of the customer, greet each customer professionally by name, escort all clients through the salon, give salon tour when necessary
      Estimate wait times for scheduled and unscheduled appointments
      Answer the telephone promptly and professionally
      Handle general complaints and refer customer service issues to the manager

      Manage and Control Expenses:



        Follow weekly salon schedules as directed by Salon Manager
        Correctly charge for services rendered and products purchased, including proper discounting according to Company policy
        Safeguard company assets by adhering to company policies and procedures

        Complete Required Administrative Tasks/Compliance:



          Perform a variety of tasks related to assisting salon operations, including but not limited to: answering telephones, stocking shelves, sweeping hair and other duties as assigned by manager
          Communicate effectively with management, customers and co-workers in a professional and courteous manner
          Maintain and uphold safety standards by identifying and correcting conditions that affect salon safety
          Attend work timely and consistently, including attending mandatory staff meetings, training sessions or as otherwise required by management
          Adhere to all corporate policies, procedures and work rules
          Handle all POS transactions including opening and closing the register


            Must graduate from an accredited cosmetology school and obtain the necessary license(s) to perform salon services within or before 90 days of hire-date
            Ability to work in a dynamic salon environment
            Good time management skills, good judgment, and the ability to multi-task
            Well-developed interpersonal skills to communicate in a professional and courteous manner with customers, co-workers, and management
            Computer knowledge including but not limited to point-of-sale systems and data entry
            Ability to work a flexible schedule including nights and weekends


              Frequent lifting up to 10 lbs. to stock retail shelves. Occasional lifting 10-25 lbs. to assist unloading monthly shipment of products.
              Continuous standing throughout the day
              Continuous reaching, alternating between shoulder level and above shoulder level height to stock shelves.
              Occasional pushing and pulling to move styling chair.
              Continuous exposure to various chemicals and fragrances used in performing services and styling hair, including but not limited to permanent solutions, straightening solutions, shampoos, conditioners, hair spray and client perfume.
              Occasional climbing of ladder/stepstool to stock shelves, retrieve products and maintain salon.
              Ability to communicate with customers regarding services offered and requested and the customer’s needs and wants.
              Basic reading, writing and mathematical skills necessary to read and complete company forms and other documents.
              Occasional travel to mandatory meetings and training sessions, including overnight travel.

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