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Assistant Banking Center Manager

Harrisonville, MO
Dickinson Financial Corporation

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Assistant Banking Center Managers are front-line managers who deliver solutions that help our customers achieve financial freedom and peace of mind. Assistant Banking Center Managers achieve this vision by leading other associates in building professional relationships with customers and potential customers to understand their financial needs and to deliver valuable products and services to meet those needs while maintaining a profitable, compliant business. The Assistant Banking Center Manager is responsible for managing when the Banking Center Manager is out of the branch. Successful Assistant Banking Center Managers are enthusiastic about delivering excellent customer service, operating a banking center consistent with all policies and procedures to maintain customer confidence, building a profitable business, understanding and promoting bank products to individuals and companies, conducting accurate banking transactions and overseeing others doing the same in a fast-paced environment, and leading a team to achieve individual and group goals. The Assistant Banking Center Manager I is typically assigned to banking center with portfolio of less than 1999 demand deposit accounts and an average of fewer than 2500 monthly transactions.

Principal Accountabilities:

+ Delivers Fast, Easy, and Personal customer service consistent with company's standards with each customer and associate interaction and ensures banking center staff is doing the same.

+ Sells consumer/small business banking products and services to clients and prospects using direct sales techniques in and around the assigned banking center, that include handing out product brochures, engaging potential customers in conversations about banking needs, and speaking with knowledge and positivity about the bank's products.

+ Achieves specific sales goals on a daily, monthly, quarterly and annual basis.

+ Performs banking transactions for customers, including cash transactions, cashing checks, assisting with deposits and withdrawals, issuing cashier's checks and money orders, assisting with wire transfers, opening checking and savings accounts, and assisting customers with obtaining other bank products, including credit cards and loans.

+ Assists customers with other banking services, including giving balances, answering questions about accounts, taking and resolving complaints, and assisting with on-line banking transactions and questions and assists customers in taking advantage of self-service options for these services.

+ Under the direction of Banking Center Manager, assists with supervision of banking center staff, including interviewing, hiring, coaching, scheduling, counseling, motivating, training, and preparing and delivering discipline.

+ Ethically conducts operational tasks related to protecting customer and bank assets and related to regulatory compliance, including properly documenting account opening, accounting for cash and negotiable instruments under dual control, completing logs and other records to document proper procedures, obtaining and ensuring the accuracy of all regulatory and procedural documentation.

+ Protects all customer information and bank trade secrets and business records as confidential, and follows all company policies for communication with clients, vendors and associates.

+ Maintains current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements; Employee Handbook policies; and Operations, Audit, and Security policies, through regular and thorough training.

+ Manages banking center operations and associates during Banking Center Manager's absence.

+ Under direction of Banking Center Manager, assists with implementing all banking center procedures and delegates same, as necessary, to ensure profitable and secure business, including conducting regular audits of teller drawers and vault, completing daily imaging, reviewing and approving select transactions to limit bank's risk, ensuring accurate and timely completion of all logs, confirming operation of video cameras, and timely changing of locks and security access to limit unauthorized access to banking center and all computer programs.

+ Conducts business to ensure satisfactory outcome of audits/reviews by Compliance, Internal Audit, Deposit Operations, and other departments or regulatory bodies.

+ Understands, embodies, communicates and instills corporate initiatives and vision, including the six pillars of success.

+ Completes other specified duties as assigned.

+ Regular attendance required, working at the work site during regular business hours and/or assigned hours

Minimum Qualifications:

+ High school diploma or equivalent; Bachelor's degree preferred

+ 1+ years banking center experience preferred; experience with DFC banks is preferred.

+ 1+ years management/supervisory experience preferred

+ Sales or networking background preferred; sales and marketing aptitude required

+ Proven track record of business development skills

+ Strong written and verbal communication skills

+ Basic math and counting skills

+ High emotional intelligence with proven ability to motivate and coach others

+ Must be able to multi-task and be comfortable with on-the-job training

+ Thorough understanding of retail banking loan and deposit products

+ Proficient in basic office skills/equipment, including computer, email, ten-key calculator, copier, scanner/fax, typing, telephone, organization systems, and Microsoft Office suite of products.

Physical Requirements:

The work environment is typical of standard office and retail banking settings. The position is medium work, exerting up to 35 pounds of force occasionally, and worker sits often, including for customer meetings and computer work, but worker will frequently stand or walk throughout different areas of banking center and when conducting outside sales activities. Standing and walking may be required for sustained periods of time for moving from one work site to another both inside and outside the banking center and for conducting banking transactions. Periodic driving for outside sales activities. Reaching may be required involving extending arms in any direction. Office equipment, such as a computer and telephone will be used, requiring the use of hands and fingers to manipulate a keyboard or keypad. Visual ability to read a computer screen or written documents is necessary. Speaking ability to express or exchange ideas; impart oral information to customers, staff, or to the public; or convey detailed or important spoken instructions by means of the spoken word is required. Hearing is necessary to receive detailed information through oral communication.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, ancestry, protected veteran or military status, disability, pregnancy, genetic information or any other characteristic protected by applicable law.

Armed Forces Bank and Academy Bank are equal employment/affirmative action employers. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to humanresources@dfckc.com or call 816-412-6081 to let us know the nature of your request.

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