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Network Operations Senior Analyst

Independence, OH

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It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Leads a small limited scope project or components of a larger project and directs one or more teams of business consultants involved in the evaluation of systems requirements and/or the development of new procedures/processes/policy solutions to address complex business needs. Determines requirements, plans projects, establishes priorities and monitors progress. Evaluates project status and resource utilization and implements changes to improve the teams' effectiveness. Compiles and analyzes results of services for identification of improvement opportunities. Provides benchmarking and industry comparative analysis support.


+ Act as Project Management Lead for National Account, Middle Market Account and Local Sales Account recruitment requests; coordinating with market Contracting and Provider Services teams.

+ Identify and manage the upload, maintenance and clean-up of existing/new providers in the Provider Access Database Tool (PAB recruitment tracking tool).

+ Manage/Support Provider Termination reporting needs and workgroup calls for the Northeast Region.

+ Partner with Contracting and Sales/Service organizations to manage provider fallout from disruption process.

+ Provide analytic and reporting support for provider access build projects.

+ Act as Northeast Region CI/Development team lead for market research. This could entail market developments relating to competitor-provider network participation status, competitor product development, regulatory developments and other market news as appropriate.

+ Maintain Northeast Region CI/Development team SharePoint site.

+ Special projects as needed.

Preferred Qualifications

+ College degree or equivalent work experience

+ Minimum of three years experience in provider relations or health care

+ Demonstrated excellent oral, written, interpersonal and analytical skills

+ Ability to use PC software and multiple Cigna systems

+ Understanding of medical insurance products

+ Ability to work in highly matrixed environment

+ Project Management skills

+ Ability to work independently and with matrix partners

+ Strong communication skills

+ Detailed knowledge of provider set up in Cigna systems and tools to track provider recruitment

+ Expert knowledge of Microsoft excel, access and power point

+ Ability to analyze larger volumes of data

+ Attention to detail

Qualified applicants will be considered without regard to race, color, age, disability, sex (including pregnancy), childbirth or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require an accommodation based on your physical or mental disability please email: SeeYourself@cigna.com. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

We're a global health service company dedicated to helping people improve their health, well-being and sense of security. We offer an integrated suite of health services, such as medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products that serve over 95 million customers around the world. When you work with us, you'll enjoy a different kind of career - you'll make a difference, learn a ton, and change the way people think about health insurance. To see our culture in action, search #TeamCigna on Twitter or Instagram.

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