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Customer Support Coordinator II

Location:
Oak Ridge, TN
Company:
Ametek, Inc.

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Customer Support Coordinator II















+ Job ID:15180



+ Functional Area:Customer Support



+ Position Type:Full-Time Regular



+ Experience Required:3 - 5 Years



+ Hours of Work:40



+ Shift:











+ Location:US - Tennessee - Oak Ridge



+ Division:MMA - Materials Analysis Division



+ Education Required:Associates Degree



+ Relocation Provided:No



+ Travel Percentage:0.00















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Position Description:

SUMMARY:

The primary responsibilities of the Customer Support Coordinator are to provide support to

customers, sales engineers, representatives/distributors and affiliate/commissionaire offices

with regard to non-technical inquiries relating to equipment/service quotations, orders and

general status.

Essential Duties and Responsibilities:

• Provide worldwide customer support via telephone, e-mail, and/or fax, for sales,

services and order processing

• Issue quotations for equipment and services and accept purchase orders for review and

processing within the Sales Tracking System and Order Entry System

• Conduct comprehensive contract reviews in support of all customer related order

requirements to ensure compliance with customer requests as well as established ISO

standards

• Provide support when necessary for customers that require special products by working

with the manufacturing/R&D departments to request special sheets in support of

quotations

• Provide support to customers, sales engineers, representatives/distributors and

affiliate/commissionaire offices with regard to order status during manufacturing and

after shipment

• Complete Representatives/Certifications and/or Bidder's List applications when required

by a quotation or formal request for proposal

• Coordinate activities relating to material returns for repair, replacement or restocking

purposes and provide support to customers and in-house personnel accordingly

• Coordinate requests for new product setup within the Order Entry System by initiating

the required workflow in support of a customer purchase order request

• Establish new customer profiles by working with Finance with regard to customer

payment terms, tax requirements, credit card payments, etc. as well as maintaining

current customer profiles

• Maintain awareness of current price structures and discounting policies to ensure orders

are quoted and processed according to standard policies and procedures

• Maintain a familiarity with and basic knowledge of all ORTEC products

• Provide support to the Customer Support Manager

• Other tasks as required/assigned







Position Requirements:

MUST BE A US CITIZEN :The US Citizenship requirement relates specifically to the position having access to export controlled and ITAR controlled technology and the potential requirement of having this position transition to a Specialist level at a later date. A Specialist is a role that can potentially be a backfill for the Customer Support Manager position who presently holds a DOD clearance and is an empowered official with the Department of State for export licensing purposes.



EDUCATION and/or EXPERIENCE:

One year certificate from college or technical school; or one year to 18 months related experience and/or training;

or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and

procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before

groups of customers or employees of the organization.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area,

circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of possible solutions in situations where only limited

standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule

form.

CERTIFICATES, LICENSES, REGISTRATIONS:

None

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, reach with

hands and arms and stoop, kneel, crouch, or crawl. The employee is frequently required to sit, use

hands to finger, handle or feel and talk or hear. The employee must frequently lift and/or move up

to 25lbs. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT:

While performing the duties of this job, the employee is occasionally exposed to risk of radiation. The

noise level in the work environment is usually moderate.

TECHNICAL KNOWLEDGE/REQUIREMENTS:

Proficiency with advanced computer software programs is a plus. At a minimum, a working

knowledge of Microsoft Office suite is required which includes, Word, Excel, Access, and

Powerpoint. A working knowledge ofOutlook is also required as well as the ability to learn

data entry specific software programs. A familiarity with the World Wide Web browsing and

navigation is required as well as the ability to efficiently send and receive e-mail in large

volumes. The ability to become familiar with and identify the ORTEC, Sunpower and Scientific

Instruments equipment and instrumentation will be necessary.

COMMENTS. Include any other information that will aid in the preparation of an accurate

description of this job.

Personal attributes of the individual for this position must comprise of a positive and

motivational approach to projects, ability to communicate effectively with people, excellent

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organizational and good prioritization skills, the flexibility to accept and, when necessary,

promote change and the ability to learn new things quickly.







We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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