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Customer Care Manager

Location:
North Houston, TX
Company:
M/I Homes

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Job Summary:

Performs inspections and repairs for completed homes in accordance with product and Company warranties and policies to ensure customer satisfaction.

Duties and Responsibilities

  • Performs Post Closing Customer Visits (PCCV) and any other inspections as per departmental and Company standards.
  • May complete work orders (MW Region: May complete work) required to meet customer needs; provides problem solving on-site.
  • Contacts and schedules appropriate subcontractors to perform work as required.
  • Initiates service work orders, sets appointments with subcontractors, monitors progress and quality of work, and keeps customers apprised of work order status. (MW Region: Scheduling and the distribution of work orders is completed by Customer Care Call Center.)
  • Directs and supervises subcontractors to improve efficiency and work flow.
  • Maintains service vehicle inventories including appropriate materials and equipment.
  • Participates in departmental meetings to discuss service issues, work schedules, enhance job quality and performance, and increase work flow efficiency.
  • Assist in special projects as requested and perform additional duties as required.


Required Skills

Job Specifications

Minimum Education/Experience:

High school graduate with basic academic and practical skills gained through school curriculum combined with one to five years of related work experience and/or training; related supervisory experience; good knowledge of home building industry preferred within scope of customer service requirements and construction processes.

Skills:

  • Computer
  • Written & Verbal
  • Customer Service

Competencies:

  • Customer Focus
  • Approachability
  • Listening
  • Time Management
  • Composure
  • Conflict Management
  • Perseverance
  • Problem Solving

Work Conditions:

  • Some exposure to undesirable environmental conditions with minimal health and safety risks. May at times require use of appropriate equipment and precautions.
  • Travel demands which require possession of a valid driver’s license and a good driving record to comply with Company-issued vehicle policies.

M/I Homes offers a comprehensive benefits package, including medical, dental, vision, 401(k) profit sharing plan, employee stock purchase plan, employee home purchase plan and more.


We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.



Required Experience


Job Specifications

Minimum Education/Experience:

High school graduate with basic academic and practical skills gained through school curriculum combined with one to five years of related work experience and/or training; related supervisory experience; good knowledge of home building industry preferred within scope of customer service requirements and construction processes.

Skills:

  • Computer
  • Written & Verbal
  • Customer Service

Competencies:

  • Customer Focus
  • Approachability
  • Listening
  • Time Management
  • Composure
  • Conflict Management
  • Perseverance
  • Problem Solving

Work Conditions:

  • Some exposure to undesirable environmental conditions with minimal health and safety risks. May at times require use of appropriate equipment and precautions.
  • Travel demands which require possession of a valid driver’s license and a good driving record to comply with Company-issued vehicle policies.

M/I Homes offers a comprehensive benefits package, including medical, dental, vision, 401(k) profit sharing plan, employee stock purchase plan, employee home purchase plan and more.


We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Apply for this job

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