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Customer Care Coordinator

Location:
Lawrenceville, GA
Company:
Arrow Exterminators, Inc.

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Customer Care Coordinator







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+ 1003 - Lawrenceville HSC



+ Lawrenceville, GA, USA



+ $14-$16



+ Hourly



+ Full Time











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Position Summary: Provide uncompromised service support and administration to internal and external Service Center customers. The role includes detailed daily follow-up with customers and account management.



Essential Functions:





+ Comply with state and federal regulations, company policies, procedures, and guidelines



+ Act as point of contact for general customer service



+ Confer with customers by telephone, email, and mail



+ Administer high volume of inbound customer service calls



+ Scheduling appointment for Technicians and Sales



+ Convert accounts receivable and process customer payments



+ Respond to answering service messages



+ Specialize in customer resolution



+ Maintain and update customer account information



+ Enter new services into database



+ Invoice services rendered



+ Support other office administrative staff in the completion of their duties when needed



+ Attend and complete training and meetings as required



+ Perform other duties as required by management





Knowledge, Skills & Abilities:





+ Customer Service - Knowledge of principles and processes for providing customer service. This includes active listening, assessing customer needs, and meeting quality standards for services.



+ Compliance & Safety - Knowledge of relevant regulation, procedures, and documentation to ensure effective, compliant, and safe treatment and services.



+ English Language - Ability to write, speak, and communicate in English and ability to read and understand technical product labels.



+ Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.



+ Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.



+ Time Management - Managing one's own time and the time of others.



+ Computers - Ability to transact and interact with multiple software systems





Minimum Qualifications:





+ Working knowledge of Microsoft Office Suite



+ Compliance with Drug-free Workplace Policy



+ Able to pass a pre-employment background check upon offer of employment



+ High school diploma or equivalent



+ Present a professional appearance



+ Able to work a 40-hour (minimum) work week



+ Willing to work minimal evenings and weekends as needed





Physical Demands:



The work environment and physical demands described below is representative of those that an employee encounters while performing essential functions of this job.





+ Regularly required to sit for long periods of time



+ Constant interaction with computers and prolonged periods of viewing monitors



+ Frequent telephone use on a multiline system



+ Occasionally required to stand, walk, stoop, kneel, crouch, or crawl



+ Occasionally lift and or/ move 10 to 25 pounds



+ May be required to climb stairs depending on location





Environmental Factors:



Work mostly indoors, in shared office environment



We are an Equal Opportunity Employer and a Drug-Free Workplace.



(The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications).

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