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Advanced Service Technician

Location:
Santa Rosa, CA
Company:
Belkorp Ag

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Position Specifics:

Title: ADVANCED SERVICE TECHNICIAN

Department: Service

Reports to: Service Manager

Supervises: None

FLSA Status: Non-Exempt

Purpose:

Independently performs advanced diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment. May require some direction or guidance from the Service Manager, Service Writer or Shop Foreman.

Responsibilities and Duties:

Performs advanced diagnostics and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) products

Participates in Service EDUCATE Training programs required for the development of skills and knowledge

Mentors Service Technician Trainees

Conducts or supports customer clinics

Maintains current knowledge of John Deere and competitive products

Maintains condition of vehicles, inventory, tools and equipment

Maintains a clean work area and performs work in a neat and orderly fashion

Follows all safety rules and regulations in performing work assignments

Completes all reports and forms required in conjunction with work assignments

Accounts for all time and all material used in performing assigned duties

May perform diagnosis and repair in the field

Participation in on-call program

Maintain a clean work area and perform work in a neat and orderly fashion

Follow all safety rules and regulations in performing work assignments

Other duties as assigned

Qualifications and Skills:

3+ years of experience performing service repairs

Ability to perform advanced repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician’s specialty

Advanced knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment

Excellent skills in operating vehicles and equipment used for diagnostic purposes

Ability to use Service Advisor and advanced computer functions

Ability to lift at least 75 lbs. repeatedly

Advanced Service Technician certification preferred

High School Diploma or equivalent experience required; Associates degree preferred

Valid driver’s license required; CDL (Commercial Driver’s License) and fork lift license preferred

Essential Job Functions:

Lifting, pushing, pulling up to 50 pounds

Walking or standing up to 7 hours a day

Sitting up to 5 hours a day

Squatting/Kneeling up to 5 hours a day

Computer/keyboard work up to 3 hours in a day

Repetitive hand use up to 8 hours a day

Driving up to 4 hours a day

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