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Representative, Bilingual Customer Service, East Providence, RI (Full Time)

Central Falls, RI
Grupo Santander

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Job Description - Representative, Bilingual Customer Service, East Providence, RI (Full Time) (2000138) Job Description Representative, Bilingual Customer Service, East Providence, RI (Full Time) - 2000138 Description As a member of Santander’s retail banking division you’ll help serve Santander’s retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santander’s retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank. The Representative, Customer Service is responsible for providing excellent quality customer service to all customers contacting the Company through the various channels; telephone, online, email. Fluency in Spanish required. Responsibilities
  • Adheres to company policies and procedures, code of ethics and all Federal, State and local laws.
  • Assists customers with inquiries and/or problem resolution in a professional and composed manner, and escalates to appropriate party.
  • Builds, develops and maintains partnerships with teammates and specialists to maximize effectiveness and serve customers.
  • Creates a connection and develops rapport with customers to provide outstanding, personalized service.
  • Ensures customers/clients are quickly connected to the appropriate teammate with the expertise to meet their needs.
  • Ensures the delivery of customers responses in a timely and accurate manner.
  • Follows established policies, procedures and guidelines to protect both the customers and the company.
  • Maintains abreast and informed of changes in the company's products, services and procedures.
  • Promotes professional and customer friendly delivery of service to internal and external customers.

[EDUCATION] Bachelor's Degree;,or equivalent work experience; [WORK EXPERIENCE] 0-3 years; Experience in

financial services, retail sales or a goal-oriented environment. [SKILLS AND ABILITIES] Ability to adhere to policies,

procedures, and instructions of management.,Ability to educate customer on a service or product solution.,Ability to

respond and assist customers with inquiries and/or problem resolution.,Ability to respond to internal and external requests

as needed.,Ability to work effectively as a team member.,Ability to work independently as well as part of a team to

meet common objectives.,Proficiency in basic computer and data entry skills.,Strong analytical and problem solving

skills.,Strong verbal and written communication skills. [PHYSICAL DEMANDS] Minimal physical effort such as sitting,

standing, and walking. [COMPETENCIES] Actively seeks information to understand customer needs,Communicates

clearly and preciselyListens carefully and asks questions to clarify understanding,Defines issues accurately and identifies

the critical components,Demonstrates the organization?s customer service standards,Is comfortable with change and can

alter tasks with guidance. Asks questions to understand the impact of changes on one?s own job.,Maintains professional

behavior at all times in representing the companyDoes all routine work accurately and on-time; is aware of own impact on

others,Understands the central role the risk management function plays in the organization environmentLearns to identify

and flag items non-compliant with regulations,Works effectively in team settingsShows appreciation for others' help and

lends a hand when needed to complete shared tasks

Job : Customer Service Primary Location : Rhode Island-East Providence Organization : SBNA Operations (5000) Schedule : Full-time Job Grade:IC8 Job Posting : Jan 9, 2020, 9:47:47 PM Employee Referral Bonus : 500.00 Recruiter : Rachel Marie Fogg Refer a friend for this job Tell us about a friend who might be interested in this job. All privacy rights will be protected.Refer a friend

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