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Home Loan Specialist I-Customer Contact

Location:
Cornelius, NC
Company:
PennyMac

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Helping customers acheive their dream of home ownership is always rewarding. An HLS works directly with our customer to help navigate the loan process and make that dream a reality.


  • Performing routine data entry and validation tasks
  • Initiating third party orders (title, appraisal, hazard, flood cert, credit, etc.)
  • Reviewing and validating loan documents
  • Handling routine calls, emails and/or chat responses
  • Assigning and distributing work loads
  • Monitoring work queues and intervening as needed
  • Interacting with multiple departments to expedite processing and/or issue resolution
  • Performing other related duties as required and assigned
  • Demonstrating behaviors which are aligned with the organization’s desired culture and values

  • Must be a team player with strong attention to detail and able to work independently
  • Proven track record at delivering timely and accurate information in a fast-paced environment
  • Excellent critical thinking, problem solving, mathematical skills and sound judgment
  • Effective time management skills to deliver work on time
  • Capable communicator, written and oral
  • Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.)
  • Financial Services and, if possible, mortgage industry experience preferred
  • General understanding of applicable Federal, State and Local regulations

0
Associate's Degree

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