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Services Business Process Consultant - Director/Sr. Director

Tallahassee, FL
Salesforce.com, Inc

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Job Category
Customer Success Group
Job Details
In this leadership role, you are an expert in business process design, business architecture, and governance; experienced in helping customers identify and meet challenges and create value for their businesses. You are a customer champion: you listen closely and respond thoughtfully to customer needs, working with colleagues and partners to drive customer success and growth. The ideal candidate will have a customer-centric and collaborative mentality, willing to go the extra mile for the customer, and will break down barriers in order to ensure customer success. This role may potentially lead a team of process-oriented consultants delivering strategic input and best practices to Salesforce's customers.
To be successful in this role, you will be able to :
- Contribute to and lead the development of a business architecture competency within Salesforce Professional Services, share best practices, advise and collaborate with peers
- Advise CXO level customers and speak to best practices, process specialization and industry nuances
- Conduct strategic customer consulting engagements in collaboration with fellow Salesforce Professional Services employees and partners working with customers
- Develop a consolidated view of the customer's business using Salesforce frameworks and methods to create a future state vision and uncover highest priority opportunities to create business value
- Partner with and advise customers to improve business processes and to translate business objectives into actionable business capabilities, KPIs, and platform features
- Help business and IT leaders adopt new digital operating models and governance strategies
- Identify new opportunities for customers to drive business value, realize efficiencies, increase business impact, and gain competitive advantage and growth in their markets
- Build value on the Salesforce platform by identifying opportunities to improve business practices and operations
- Present and discuss Salesforce's point of view on business excellence with leaders and C-level executives
- Conduct assessments and workshops to gain alignment with leaders on business objectives and technology priorities, and to create a strategic roadmap to achieve business value
- Help customers adopt a customer-and user-centric mindset and approach to decision-making
- Guide leaders to evaluate how best to interact with their employees, partners, and end customers, and present opportunities for improvement
- Identify risks to the business and collaborate with customer to create mitigation and contingency plans
- Advise customers on building and optimizing their Centers of Excellences (CoE)
- Partner with sales teams to position and sell Salesforce Services consulting engagements to customers
Preferred Qualifications and Skills:
- 15+ years of experience in consulting at both the executive and operational level , with a thorough understanding of business strategy, process, metrics, and leadership
- Ability to communicate complex business concepts in a way that is relevant to the customer's business
- Demonstrated expertise in any combination of the following: business architecture, business process, program vision and strategy, business value, digital operating model development, center of excellence
- Operations or implementation experience with the Salesforce platform and an understanding of how customers use the Salesforce platform to drive their businesses.
- Ability to effectively present a point of view to a variety of audiences and facilitate groups to reach alignment
- Occasional travel (expected average 20-30%), variable
- Salesforce certifications for Admin, Sales Cloud, Service Cloud, preferred
Note to applicants: Interested, but not sure if you have the exact qualifications for this role? We encourage you to apply and tell us how your qualifications would help you adapt to the role requirements successfully!
Accommodations *-* If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. at http://cloud.mail.salesforce.com/accommodations-request-form
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