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Operational Excellence Internal Consultant - Operational Excellence

Location:
Kalispell, MT
Company:
Kalispell

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The Operational Excellence Internal Consultant provides key oversight and plays a pivotal role within the day-to-day activities of the Kalispell Regional Healthcare (KRH) system. Provides support and works with the key clinical operations stakeholders to ensure the KRH performance goals and projections are continually improving and/or being met. This position is vital to the operational excellence team and objectives which entail, quality, financial, operational and other business goals that drive the system key strategic initiatives.


  1. *Proactively prioritizes organizational needs and effectively manages resources.
    • Owns all aspects of assigned performance improvement work stream key initiatives that require execution with a focus on delivering high quality outcomes on time.
    • Regularly reports the status of performance improvement efforts and its organizational impacts.
  2. *Effectively utilizes Lean process improvement methodology and tools throughout the system to assist with continuous improvement of key performance measures.
  3. *Acts as an advisor to the Executive Leadership Team while operating in an autonomous manner.
  4. *Advises leadership on progress, problem-solving, and solution development. Accurately performs identification and measurement of business goals and projections.
  5. *Guides individuals and groups toward desired outcomes, sets high performance standards and delivers leading quality services.
  6. *Communicates clearly and concisely, exhibits knowledge regarding operational processes and leadership skills.
  7. *Collaborates with educational departments to develop and deliver quality and process improvement training modules.
  8. *Maintains strong relationships with other system leaders.
  9. *Collects, measures, and analyzes KRH’s operational performance and initiates, develops and recommends improvements of relevant key performance indicators. Produces reports based on system operations.
  10. *Ensures stakeholders receive accurate performance data through various reporting mediums in a timely manner.
  11. *Adheres to the highest standards of ethical and moral conduct, acts in the best interest of KRH and fully supports the KRH Mission Philosophy and core values.
  12. Other duties as assigned. This position description in no way states or implies that these are all the only duties required. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is a logical assignment to the position.

  1. Possess one (1) of the following requirements as defined for Clinical or Non-Clinical area:
  2. Clinical:
    • Current Montana RN License or a multi state compact license with authorization to practice nursing within the state of Montana; or
    • Bachelor’s degree in Nursing or healthcare related field
  3. Non-Clinical:
    • Bachelor’s degree in industrial engineering or related field; or
    • Minimum of five (5) years’ relevant experience
  4. Project Management certification or Lean Six Sigma Black Belt preferred or must successfully obtain within one (1) year of hire.
  5. Minimum of five (5) years’ in a Healthcare environment required. Minimum of one (1) year leadership experience preferred.
  6. Must possess proficiency and mastery in Microsoft Office applications (i.e. Excel, Outlook, Word, and PowerPoint) required. Possess ability to learn other software as needed.
  7. Demonstrated skill in the ability to analyze large amounts of data and quickly adapt to a fast-paced, continually changing environment.
  8. Previous experience guiding individuals and groups toward desired outcomes, setting high performance standards, and delivering leading quality services.
  9. Experience applying methodology and leading large scale projects working across multiple function groups.
  10. Must establish and maintain long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.

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