Implementation Program Manager
- Location:
- Cambridge, MA
- Company:
- IQVIA
Description:
Implementation Program Manager
Role Overview:
Provide oversight and orchestration of budget, scope, timelines and performance for large and complex IQVIA Technology Solutions enterprise-wide programs. Success is measured by the ability of IQVIA integrated solutions to help client with meeting their business goals.
Principal Accountabilities:
This position primary accountability is to balance client satisfaction with a seamless integration of multiple internal workstreams and reporting structures indicative of a large organization, such as IQVIA. This position is focused primarily on implementation and is therefore engaged just following customer sign off.
Role & Responsibilities:
- Comply with company and PMO standards and procedures
- Responsible for managing the Budget, Scope, Timelines and client satisfaction of complex enterprise programs
- Initiate and coordinate new program Kick-off schedule and handoff of production-ready program to On-Going Support Program Manager
- During program initiation, understand and effectively communicate client business needs and continue to monitor progress and ultimate success towards meeting the original business goals
- Develop professional, productive relationships with peers and subordinates that allows for the development of synergy, transparency and partnership within and between all departments delivering service to your client(s)
- Pro-actively anticipate and solve project and program issues effectively, including risk management strategies
- Plan and set integrated program goals and milestones
- Chair Program Status Meetings and Updates
- Manage change control on a program through Go Live
- Conduct internal and external Steering Committee meetings with key IQVIA and client stakeholders
- Oversee the project work streams and managing conflicts across work streams
- Recognize and document areas of organizational improvement at IQVIA and with customers and develop plans for implementing them with help from the tier 1 Program Strategy Partner
- Oversee account finance process for revenue recognition and invoicing/billing activities
Skills for this role:
- Because of the multiple internal and external matrices, longevity of this organization and innovative approaches it is important to have the following skills in addition to those required of the Ongoing Support PM level (please refer to that job description for role specific skills required):
Business
• Financial skills
• Contract knowledge
• Organizational Influence
• Manage contractual obligations
• Risk Management
Personal
• Communication
• Adaptability
• Consultative resilience
• Prioritization
• Professional acumen
• Organization
Interpersonal
• Collaboration
• Customer Focus
• Leadership
• Consultative partner builder
Technical
• Analytical ability
• Meeting management
• Presentation Skills
• Technology
• Org change management
• Program/Project Management
• Project plan integration
Minimum Education, Experience, & Specialized Knowledge Required:
- 10+ years of Program Management experience or a clear representation of the desired skills for this role
- Familiar with standard concepts, practices, and procedures within Pharma
- PMI Certification preferred
- Experience with Smartsheet a plus
- Strong verbal and written communication skills
- Demonstrated ability to set and achieve stretch goals quickly, while possessing strong people skills
- 4-year undergraduate or more advanced degree
- Strong computer skills including Microsoft Project, PowerPoint and Excel
Additional Requirements:
- Travel required: 1-2 days a week; Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of complex tasks. A certain degree of creativity and latitude is required.
At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com .
IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled
IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA's Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.
IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare - and human health - forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.
To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.
Role Overview:
Provide oversight and orchestration of budget, scope, timelines and performance for large and complex IQVIA Technology Solutions enterprise-wide programs. Success is measured by the ability of IQVIA integrated solutions to help client with meeting their business goals.
Principal Accountabilities:
This position primary accountability is to balance client satisfaction with a seamless integration of multiple internal workstreams and reporting structures indicative of a large organization, such as IQVIA. This position is focused primarily on implementation and is therefore engaged just following customer sign off.
Role & Responsibilities:
- Comply with company and PMO standards and procedures
- Responsible for managing the Budget, Scope, Timelines and client satisfaction of complex enterprise programs
- Initiate and coordinate new program Kick-off schedule and handoff of production-ready program to On-Going Support Program Manager
- During program initiation, understand and effectively communicate client business needs and continue to monitor progress and ultimate success towards meeting the original business goals
- Develop professional, productive relationships with peers and subordinates that allows for the development of synergy, transparency and partnership within and between all departments delivering service to your client(s)
- Pro-actively anticipate and solve project and program issues effectively, including risk management strategies
- Plan and set integrated program goals and milestones
- Chair Program Status Meetings and Updates
- Manage change control on a program through Go Live
- Conduct internal and external Steering Committee meetings with key IQVIA and client stakeholders
- Oversee the project work streams and managing conflicts across work streams
- Recognize and document areas of organizational improvement at IQVIA and with customers and develop plans for implementing them with help from the tier 1 Program Strategy Partner
- Oversee account finance process for revenue recognition and invoicing/billing activities
Skills for this role:
- Because of the multiple internal and external matrices, longevity of this organization and innovative approaches it is important to have the following skills in addition to those required of the Ongoing Support PM level (please refer to that job description for role specific skills required):
Business
• Financial skills
• Contract knowledge
• Organizational Influence
• Manage contractual obligations
• Risk Management
Personal
• Communication
• Adaptability
• Consultative resilience
• Prioritization
• Professional acumen
• Organization
Interpersonal
• Collaboration
• Customer Focus
• Leadership
• Consultative partner builder
Technical
• Analytical ability
• Meeting management
• Presentation Skills
• Technology
• Org change management
• Program/Project Management
• Project plan integration
Minimum Education, Experience, & Specialized Knowledge Required:
- 10+ years of Program Management experience or a clear representation of the desired skills for this role
- Familiar with standard concepts, practices, and procedures within Pharma
- PMI Certification preferred
- Experience with Smartsheet a plus
- Strong verbal and written communication skills
- Demonstrated ability to set and achieve stretch goals quickly, while possessing strong people skills
- 4-year undergraduate or more advanced degree
- Strong computer skills including Microsoft Project, PowerPoint and Excel
Additional Requirements:
- Travel required: 1-2 days a week; Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of complex tasks. A certain degree of creativity and latitude is required.
At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com .
IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled
IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA's Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.
IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare - and human health - forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.
To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.
