Apply for this jobJoin ECS as a Virtual Customer Support Agent. Our company is seeking over 2,000 agents. Our agents choose from a number of possible positions where they provide support to customers from the comfort of their homes. Examples of positions may include: helping customers make travel arrangements for a cruise, coordinating roadside assistance for stranded motorists, assisting customers to navigate a tax company's website, and assisting families with reservations, to name a few. Our virtual agents are true professionals, with relatable personalities, and a "bend-over-backward for you" mentality. If you are looking for a family-oriented, work-from-home environment with a professional company then this is the place for you. If you have the appropriate office setup, we can offer you flexible hours, 100% autonomy, all in the comfort of your home. The starting pay for our agents is $10/hour for a minimum of 40 hours per week; and $8/hour for less than 40 hours per week. We also include bonuses/incentives based on performance, hours worked, and customer satisfaction. All hours/shifts are available (Days, Evenings, Nights, weekends, and OT) from which you can choose to work. The earning potential is between $30,000-$60,000 per year if you're willing to put in the time and effort, and offer great customer support. This is an independent contractor opportunity. **We will respond to you with a decision within two business days. Please make sure you check your junk/spam folders for a message from us if you don't see it in your inbox. We will be disappointed if we are unable to connect with you!
Participating in training and certification courses
Providing excellent customer service by guiding and helping others with a friendly attitude
Using your home computer and phone to answer inbound phone calls, video calls, and/or live chats to provide awesome customer service
Committing to and following through on working a minimum number of hours per week
Being accountable in all areas of work with us
Must have customer service experience (6+ months experience preferred)
Must have a quiet home office with a computer, headset, and reliable internet connection
Must demonstrate professionalism with excellent typing, communication, and computer skills
Must be skilled in spelling and grammar rules
Must be willing to submit to a standard background check, drug test, technology check, and voice assessments
Must be willing to work hard and strive to make customers happy
Must be articulate and have an excellent command of the English language
Must be 18 years old or older
Must have a high school degree or equivalent
Must be authorized to work in the US
Must reside in the US
Must reside outside of any of these states: California, Connecticut, Massachusetts, Maine, New York, or Wisconsin
CPU i5 (or equivalent), i7 recommended, No Atom, Celeron, Pentium, Opteron processors.
Internet Download Speed 5Mbs down speed minimum.
Internet Upload Speed 3Mbs up speed minimum.
Network Latency Max 250 MS latency max.
OS Win 8.1 (64bit), Win 10 (64bit).
RAM 4GB minimum, 8GB recommended.
Must have a home office set up and ethernet cord you can connect to your computer.
Chromebooks, ipads or similar devices are not acceptable. Must be a desktop or laptop connected to a nearby router or wall for firewall/security purposes.