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Field Service Product Specialist

Location: Columbia, MD
Company: MT AutoChem
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Field Service Product Specialist (REMOTE - NJ Area)
Working at METTLER TOLEDO AutoChem Inc. (www.mt.com/autochem) means you are impacting the world in important ways. Our process analytical technology and automated synthesis reactors provide scientists in the pharmaceutical, biotechnology, and chemical industries the information they need to deliver life-changing products. As a strategic business unit within Mettler Toledo, AutoChem develops, manufactures, sells, and services instruments that modernize chemical synthesis, provide insight into every chemical reaction and provide process knowledge to eliminate scale-up and safety incidents.

  • Our instruments increase the efficiency and effectiveness of chemists and engineers.
  • Our products help develop profitable, green, and safe scientific processes.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
OUR OPENING AND YOUR RESPONSIBILITIES
Our Field Service Engineers represent the Mettler Toledo standard of a ‘Trusted Advisor’ to our customers. We are currently searching for a motivated, ambitious team player to fill a Field Service role in the New Jersey area. You will conduct on-site installations, provide customer training (hardware, software, and limited applications), perform equipment repairs and preventive maintenance for assigned instrumentation.

Responsibilities would include:
  • Perform on-site installations, repairs, upgrades, and maintenance of assigned AutoChem instrumentation, including but not limited to infrared reaction profiling equipment, laser crystallization monitoring equipment, automated lab reactor, and sampling solution systems, proprietary software, and associated applications
  • Establish and maintain the “Trusted Advisor” role for all customer interactions by delivering exceptional customer service, expertise, product positioning, lead generation, and training throughout the product lifecycle
  • Attend and successfully complete advanced and expert level instructor-led service product training
  • Consistently document, communicate and manage customer issues with the Sales, Service, and support teams
  • Proactively prioritize, schedule, track and execute service assignments to a satisfactory completion
  • Document and report scheduling, utilization, and escalation in a timely manner
  • Feedback non-conformance issues for quality enhancements and technical bulletins
  • Manage and control field inventory
  • Possess general software literacy and knowledge of Windows-based operating systems
  • Effectively manage administrative time and consistently deliver all required e-work accurately and timely
  • Quickly escalate ongoing, prolonged field situations to service management
  • Travel requirements in excess of 75%, that may include extended overnight trips inside and outside assigned U.S. territory with international travel for service product training
  • Demonstrates exemplary skills in customer relations and enhance customer satisfaction/perceptions by providing value-added services (e.g. Equipment Qualification)
  • Successful service agreement and key account management
  • Manage all travel and support expense at or below budget
  • Maintain and project a professional appearance and demeanor

WHAT YOU NEED TO SUCCEED
Bachelor’s degree in Chemistry, Chemical, Electrical, Electronic or Mechanical Engineering, or related field
  • Minimum 4 years military or commercial experience or equivalent education in electronic/electrical engineering environment with a demonstrated ability to troubleshoot electronic, electrical, mechanical, and computer systems; or equivalent combination of education and experience
  • Demonstrated competence and abilities to complete daily tasks associated with field service responsibilities
  • Experience with Infrared, Optics, Lasers, HPLC, GC, Mass Spectrometry or background in Chemistry or Chemical Engineering is a plus
  • Documented abilities to troubleshoot electronic, electrical, mechanical instruments and computer systems
  • Exceptional customer service skills and the demonstrated ability to perform in a sometimes stressful environment
  • Excellent communication skills both oral and written – English required
  • Valid driver’s license and good driving record
  • Willingness and ability to travel, in excess of 75%, worldwide
  • SAP knowledge preferred

OUR OFFER TO YOU
Medical, dental, and vision care coverage and a 401(k) savings plan with company matching – all starting on the date of hire
  • Tuition reimbursement, perks, and discounts
  • Paternal and caregiver leave programs
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
  • Global market strength and worldwide leadership in weighing
  • A brand name that is identified worldwide with precision, quality, and innovation
  • Thousands of patents, design, and innovation awards across our brands
EEO
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification.

If you’d like more information about your EEO rights as an applicant under the law, please click here. Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.

APPLY TODAY! Field Service Engineer - NJ Area - - 5706 (mt.com)

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