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Summer Program Assistant

Location: Cleveland, OH
Company: Youth Opportunities Unlimited
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Summer Program Assistant at Youth Opportunities Unlimited

Since 1982, over 150,000 youth have been helped through Youth Opportunities Unlimited (Y.O.U.) programs. Y.O.U. helps provide equal access opportunities to teens and young adults, ages 14-24 living in economically distressed communities, succeed by providing educational and workforce opportunities, skills development, and access to career pathways. Our evidence- based practices guide our ability to deliver quality services to youth and employers alike. We offer mutually beneficial school and community based programs designed to meet the needs of Northeast Ohio employers, with a focus on those industry sectors that provide the most opportunities for career success. At Y.O.U., we are dedicated to excellence and continuous improvement of the quality of our services to youth, employers, and the community.

Position Overview

The Summer Program Assistant takes full responsibility and ownership of managing the Validation and eligibility determination process for Y.O.U.’s summer youth employment program ensuring that the maximum amount of selected youth successfully complete the validation process and move through the Orientation phase. The person in this position also provides general support in areas such as payroll to ensure smooth program operations throughout the summer. The person in this role must be detail oriented in order to identify mistakes with Validation Specialist work and intervene in a timely manner, ensuring errors are corrected and learnings are shared with other team members.

Responsibilities

  • Assist Program Manager with program operational duties to ensure smooth implementation and execution of program goals.
  • Train, supervise and monitor a seasonal team of (10 – 15) Validation Specialists, providing guidance and mentorship as needed.
  • Assist the Validation team with all aspects of program enrollment including completion of application paperwork, work permit process, health exams, and employment forms as needed.
  • Maintain the work schedules of all Validation Specialists and monitor Y.O.U.’s appointment calendar to ensure that all selected applicants are able to complete a Validation appointment.
  • Oversee all aspects of participant Orientation from scheduling to facilitation, working closely with Job Coaches and Case Managers; monitor Y.O.U.’s appointment calendar to ensure that all selected applicants are able to complete an Orientation.
  • Serve as an intermediary between participants and families, Call Center and/or Job Coaches and Y.O.U.’s Payroll Department; provide support and solutions related to timesheet issues and payroll disputes.
  • Support Job Coaches who are facilitating virtual work experiences ensuring they adhere to curriculum and are connected appropriately for troubleshooting.
  • Enter accurate and complete information into database management system; ensure all Validation Specialists are entering accurate, complete, and timely data.
  • Provide timely reports to program management and partners as directed and required.
  • Conduct regular inventory and inspection of equipment and materials.
  • Other duties as assigned and required.

Qualifications

Education

  • Bachelor’s Degree from an accredited university or college required. Concentration in Education, Social Services, Communications, Non-Profit Management, or similar background preferred.

Salary

  • Competitive hourly rate starting at $17.00/hour

Requirements

  • Must be able to accommodate a flexible work schedule, including evenings and weekend shifts.
  • Must have 2 years of experience in coordinating/managing multiple projects.
  • Must have experience in customer service and strong data entry skills.
  • Must have experience with databases, spreadsheets, and word processing.
  • Some experience working with diverse populations and/or at-risk youth and young adults.
  • Must have reliable transportation for weekly travel to various appointment locations and worksites.
  • Must have eligibility to work and remain in the U.S. without sponsorship.

Work Environment

  • This position is primarily based in an office environment. The work pace for this position is usually fast paced where work is required for up to 2 hours at a time. Position requires some supervision from manager with intermittent prompts. Social interaction with clients and team members required frequently. The environment in which the job is performed outside a normal office space may include exposure to extreme temperature, noise, heights, or other hazards. All remains the same for any additional requirements for training.

All applicants are considered without regard to race, color, religion, sex, pregnancy, gender identity or expression, sexual orientation, national origin, age, disability, marital status, parental status, veteran status, military service, family medical history, genetic information, or any other characteristic protected by applicable federal, state, or local law.

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