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Technical Writer

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Location: Rockville, MD
Company: Latitude
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Responsibilities:

  • Strong understanding of ITSM and ITIL principles/methodologies – including prior experience evaluating and improving business processes
  • Experience collecting, analyzing and documenting formal (and informal) requirements
  • Prior experience updating, implementing and enhancing Standard Operating Procedures (SOPs) and technical documentation related to enterprise service desk activities
  • Ability to cohesively work across cross-functional teams to condense highly technical tasks into simple instructions
  • Ideal candidate will be able to function independently and be highly collaborative with multiple technical and business stakeholders to provide consiste
  • Ability to prioritize workload based on customer needs and initiatives
  • Prior experience authoring, editing and proofreading client deliverables such as monthly status reports, project documents, mass email distributions and Word templates
  • Excellent documentation, communications and analytical skills are required
  • Competency with Microsoft Office Applications (including Excel, PowerPoint, Word and Visio) along with screen capture tools (such as Snagit) is required
  • Proficiency with Microsoft O365 tools such as MS-Teams, SharePoint and OneDrive preferred
  • Prior experience working with Enterprise IT Service Management solutions (ideally ServiceNow or Remedy) is preferred
  • Prior or current experience working with GovDelivery Communications Cloud beneficial

Preferred Qualifications:

  • 1-3 years of relevant experience

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