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International Program Associate

Location: Chelsea and Clinton, NY
Company: Touro College
Hours: Full time
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Assists International Program Coordinator with overseeing customer service, payment and collection activities of International Programs student accounts.

  • Intake all enrollment paperwork; ensure all necessary documents are correct, updated and accounted for.
  • Charge tuition and fees according to the individual school rates.
  • Secure tuition payments and administrative fees.
  • Prepare check request forms as necessary.
  • Coordinate with Schools Abroad to collect all necessary fees and credit information in order to update student accounts accurately.
  • Monitor completion of financial obligations of students.
  • Secure exchange checks where necessary.
  • Work in resolving issues both with internal administrative offices, parents and schools.
  • Mail pre-collection letters to students/parents
  • Monitor payment plans to ensure they are on track
  • Reviews credit and debit reports as necessary.
  • Make necessary adjustments to student accounts
  • Prepare and notify Financial Aid office regarding adjustments needed to student accounts.
  • Counsel students and parents on the various tuition payment options available
  • Follow up to ensure timely payments.
  • Calculate refunds owed to students in accordance with the College's and U.S. Department of Education's regulations; submits voucher and cc requests for refunds for timely payment.
  • Work closely with the Office of Financial Aid and is familiar with financial aid regulations
  • Answer phone and email messages.
  • Support Help Desk inquiries.

  • Bachelor’s degree
  • At least 2 years of relevant experience.
  • Accounts receivable, or similar experience, cash handling experience and/or demonstrated professional customer service focus.
  • Ability to effectively communicate via telephone, email and written formats to internal and external customers.
  • Strong customer service and organizational skills.
  • Must be able to multi-task and prioritize work.
  • Excellent interpersonal skills and the ability to adjust and interact with all levels of personnel.
  • Proficiency in Microsoft Office Suite including Word, Excel, Outlook and Banner.
  • Fluency in Yiddish.
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