Adzuna logo

International Program Associate

Location: Chelsea and Clinton, NY
Company: Touro College
Hours: Full time
Apply for this job

Assists International Program Coordinator with overseeing customer service, payment and collection activities of International Programs student accounts.


  • Intake all enrollment paperwork; ensure all necessary documents are correct, updated and accounted for.
  • Charge tuition and fees according to the individual school rates.
  • Secure tuition payments and administrative fees.
  • Prepare check request forms as necessary.
  • Coordinate with Schools Abroad to collect all necessary fees and credit information in order to update student accounts accurately.
  • Monitor completion of financial obligations of students.
  • Secure exchange checks where necessary.
  • Work in resolving issues both with internal administrative offices, parents and schools.
  • Mail pre-collection letters to students/parents
  • Monitor payment plans to ensure they are on track
  • Reviews credit and debit reports as necessary.
  • Make necessary adjustments to student accounts
  • Prepare and notify Financial Aid office regarding adjustments needed to student accounts.
  • Counsel students and parents on the various tuition payment options available
  • Follow up to ensure timely payments.
  • Calculate refunds owed to students in accordance with the College's and U.S. Department of Education's regulations; submits voucher and cc requests for refunds for timely payment.
  • Work closely with the Office of Financial Aid and is familiar with financial aid regulations
  • Answer phone and email messages.
  • Support Help Desk inquiries.

  • Bachelor’s degree
  • At least 2 years of relevant experience.
  • Accounts receivable, or similar experience, cash handling experience and/or demonstrated professional customer service focus.
  • Ability to effectively communicate via telephone, email and written formats to internal and external customers.
  • Strong customer service and organizational skills.
  • Must be able to multi-task and prioritize work.
  • Excellent interpersonal skills and the ability to adjust and interact with all levels of personnel.
  • Proficiency in Microsoft Office Suite including Word, Excel, Outlook and Banner.
  • Fluency in Yiddish.
Apply for this job

Salaries

The number of jobs in each salary range for all:

Similar jobs

International Program Associate
Touro College New York
New York, NY, 10018
International Academic Program Advisor
Syracuse University
New York City, New York
Program Manager, International Supply Chain
Kuehne Nagel
Jersey City, New Jersey
Research Associate, International Economics
Council on Foreign Relations
New York, NY, 10065
Research Associate, International Economics
Council on Foreign Relations
New York, NY, 10065