The Assistant Director of Financial Aid works collaboratively with the Division of Student Affairs to provide a welcoming and inclusive environment to students, faculty and staff seeking support from the Office of Financial Aid. The Assistant Director is one of three individuals within the Office of Financial Aid who serve approximately 1,400 students, largely graduate/professional students, of which approximately 1,000 receive some sort of financial assistance. A candidate for the Assistant Director position must demonstrate self-motivation, a high degree of organizational skill, and a collaborative spirit to be successful in the fast-paced environment associated with being a member of a three-person financial aid team. The successful candidate must also demonstrate the University’s core values of social justice, intellectual pursuit, and service to humanity through their work.
The Assistant Director of Financial Aid works collaboratively with the Division of Student Affairs staff to ensure the smooth and efficient operation of the Office of Financial Aid.
- Actively participate in the daily functions of the Office of Financial Aid;
- Provide responsive, friendly, quality financial aid advising/counseling to prospective and current students, including alumni and parents with all aspects of financial aid and TUN processes;
- Process financial aid applications to determine financial aid eligibility, which includes performing federal verification and an ability to work within various financial aid systems (e.g., COD, NSLDS, CPS, and Banner) to resolve issues;
- Assist with the oversight of the local operational side of processing financial aid, running workflow/operational reports/queries on a daily, weekly, monthly, term, yearly basis, as applicable;
- Assist the Director with the monitoring of Satisfactory Academic Progress to ensure compliance with federal regulations;
- Develop, implement, and oversee the Financial Literacy/Default Prevention Program to promote responsible borrowing, budgeting, and repayment of loans upon graduation;
- Oversee the Financial Literacy Program, providing presentations on issues important to students as it relates to financial aid;
- Oversee and manage the Federal Work Study program;
- Assist with the development of procedures to ensure efficient and compliant processes;
- Provide supervision to staff;
- Promote an atmosphere of inclusivity and respect among all university community members;
- Manage the Office of Financial Aid website to ensure accurate, current, and relevant information is provided to our student population;
- Assist with the various reports/publications processed throughout the year (e.g., IPEDS, AACOM Osteopathic Medical College Handbook, etc.);
- Acquire, maintain, and demonstrate a strong knowledge of all appropriate state, federal, and institutional financial aid policies, procedures and regulations to ensure compliance;
- Provide loan counseling to students, including exit counseling;
- Interact with staff within the Division of Student Affairs including, but not limited to, Admissions, Registrar, and Bursar;
- Participate in student events such as, but not limited to, orientation, white coat ceremony, commencement, etc.;
- Provide presentations to prospective and current students; and
- Other duties as assigned by the Director of Financial Aid.
Bachelor’s degree from a regionally accredited institution.
Minimum of three years employment experience in an enrollment management-oriented office within Student Affairs.
Skills & Abilities:
- Must have strong organizational skills, accuracy and attention to detail
- Knowledge of administering rules and regulations governing federal aid
- Knowledge of higher education financial aid services and programs
- Skill in presenting Financial Aid information to students
- Ability to work with a diverse student population
- Excellent interpersonal, written, and oral communication skills are a must
Preference will be given to candidates with:
- Two years employment experience in a financial aid office in Higher Education;
- Master’s degree from an accredited institution in business administration, counseling, communications/public relations, public administration, organizational development/leadership, or related field;
- Two years of supervisory or management experience;
- Excellent communication skills both verbal and written;
- Professional experience building rapport and working collaboratively with a variety of constituents and diverse populations;
- Time management skills, ability to cope with multiple interruptions while maintaining a high level of service and ability to work under the pressure of deadlines;
- Demonstrated skill in Microsoft Office applications; and
- Experience working with financial aid related software programs (student information systems, COD, CPS, NSLDS, PowerFAIDS, PeopleSoft, Banner, etc).
As we work to keep everyone safe and healthy, Touro will be requiring every student and employee to be fully vaccinated prior to coming on campus, starting June 1, 2021. Medical or religious expemtions can be requested through Human Resources or Student Health. A comprehensive policy regarding vaccinations will be distributed to the campus in the near future.