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Assistant Vice President for Student Success

Location: Oneonta, NY
Company: Hartwick College
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Date: March 22, 2021

Title: Assistant Vice President for Student Success

Description: Reporting to the Senior Vice President for Enrollment & Student Success the Assistant Vice President for Student Success (AVPSS) will serve as a senior leader in the newly assembled division of Enrollment & Student Success. The division combines enrollment management with student experience and student success support programs, creating an opportunity for the AVPSS to influence broad campus policy and operations regarding persistence and retention. The AVPSS will assume a significant and influential position at the College and have the opportunity to make a tangible contribution to the future of Hartwick. The new leader will be empowered to build on the considerable institutional support for and interest in enrollment and student success to recruit, attract, select, enroll, retain, educate, develop, and graduate a talented and diverse group of students. It is expected that the AVPSS will formulate, execute, and continuously assess a seamless and forward-looking student support experience from first point of contact to graduation that stems from and extends the mission, goals, and aspirations of Hartwick College.

The AVPSS will provide vision, leadership, and expertise to the Guidance Team including direct supervision of the Success Coaches and coordination with the faculty advisors, career coaches and alumni mentors and areas within the Center for Student Success including probation and tutoring programs, accessibility services and student-athlete support. The AVPSS will co-lead the CARE Committee which is dedicated to intervention and support for at risk students. The AVPSS will be a strong collaborator and communicator. A passion for building and comfort with change are essential, as is great analytic and technological depth, a commitment to keeping student welfare and success at the forefront, and a proven capacity for embedding student success priorities within institutional value and aspirations.

The AVPSS will collaborate with offices across the division and campus to ensure that we are progressing toward the College’s student success goals and KPIs. The AVPSS will implement data driven, best practices, work with a talented and committed staff, forge strategic partnerships with faculty and the community, and help set the future course of the College.


  • Serve as the leader of the Student Success Unit within the division and lead the critically important Guidance Teams which serve as a key foundation to the FlightPath program.
  • Responsible for facilitating identification and tracking successful completion of student success initiatives aligned with the College’s and Division's student success goals and KPIs.
  • Works in close collaboration with Student Success leadership team to develop strategic initiatives and assessment activities for the division, and tracks progress toward execution.
  • Partners and develops strong working relationships with institutional leadership, special committees, and consultants to support execution of strategic goals.
  • Uses national best practices and emerging research to identify, develop, and guide innovative initiatives to improve student retention, persistence, and timely graduation. Provides leadership, guidance, planning, and implementation of initiatives that foster inclusive excellence and equitable outcomes for all students, with an emphasis on improving retention, graduation, and time to degree and elimination of equity gaps for undergraduate students.
  • Tracks progression of KPIs. Sets appropriate goals, accountabilities and development objectives.
  • Provides support and leadership for the coordinated student success platform and develops, coordinates, facilitates related initiatives to enhance student success. Collaborates with partners within the Division of Enrollment & Student Success and across the College as appropriate to leverage a coordinated student success network to intervene with and assist at-risk/high priority students. Establishes and monitors goals, objectives, and key performance indicators to determine effectiveness of outreach, opportunities for intervention, and potential improvements to practices. Facilitates improvement to processes and practices.
  • Uses EAB and other platforms to organize and maintain data, compose and prepare correspondence, reports and other materials. Advocate for and monitor EAB Navigate efforts by providing training for faculty and advisors, and key personnel to efficiently use EAB as a retention tool to implement strategies, initiatives, outreach, and best practices.
  • Provides complete research, analysis and recommendations on complex issues of central importance to the divisional and College missions.
  • Designs and implements an effective system of management information for use by Student Success in making decisions for program development, ensures alignment between processes and procedures, technology and organizational structure to achieve maximum service to students, integration of programs and services, and cost effectiveness.
  • Cultivates the culture of Student Success by communicating progress of strategic work plan and initiatives to staff across the division and provides training opportunities as necessary.
  • Acts on the authority of the Senior Vice Provost for Enrollment & Student Success to oversee strategic projects with a focus on significant change management initiatives.
  • Works closely with the Office of Academic Affairs to ensure the coordination and planning of projects, communications, that integrate academic areas into the student success strategy.
  • Fosters partnerships with Student Success units and academic departments to develop retention, persistence, and graduation initiatives. Uses data and best practices to inform/recommend strategies to the Senior Vice President. Evaluates initiatives to determine effectiveness, emerging best practices, and opportunities for data informed change.
  • Oversees research, analysis and synthesis of information as well as the development of reports and correspondence on a wide range of topics that impact the ability to meet the divisional mission and student success goals.
  • Delivers and coordinates presentations and written materials for various meetings.
  • Actively participates in campus events and activities and has a visible campus presence.
  • Supports and participates in key College-wide events including but not limited to Commencement, Honors Convocation, True Blue Weekend (homecoming and family weekend), WickWeek (orientation), and signature Admissions events.
  • Comply with all applicable College, Federal, State, local and associational laws, rules and regulations.
  • As a representative of the College, comport oneself in a professional manner at all times, both on and off campus.
  • Other duties as assigned.

Qualifications: Minimum requirements are a Master’s degree in a related field from an accredited college or university, with seven to ten years of progressive experience in all higher education administration, preferably in student services, with experience in retention strategies, academic advising, and career development. Must have extensive knowledge of student retention strategies. Requires a working knowledge of Google Mail, Microsoft Word, Excel and Power Point, including a solid understanding of spreadsheets. Experience with retention software platforms like EAB Navigate and student information systems like Colleague/Datatel is preferred. Must have a clean driving record and valid driver’s license.

  • Strong analytical and critical thinking skills with the ability to analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations.
  • Ability to prioritize multiple projects and work in a fast-paced environment with regular interruptions and multiple competing demands.
  • Ability to plan and conceptualize and make sound business decisions.
  • Ability to manage complex projects, from development through implementation.
  • Understanding of federal laws related to higher education, including but not limited to FERPA, ADA, Title IX.
  • Ability to follow through on work assignments and meet deadlines.
  • Effective use of technology with preference to those with EAB Navigate and Colleague/Datatel experience.
  • Must possess excellent written and verbal communication skills and the ability to communicate concepts and ideas to individuals and groups. Tact, energy, and resourcefulness in dealing with a variety of situations and people.
  • Excellent time management skills.
  • Strong presentation skills.
  • Strong interpersonal skills and the ability to develop and maintain effective working relationships.
  • Ability to work independently and collaboratively as part of multiple teams.
  • Ability to promote a diverse and inclusive work environment.
  • Ability to work independently and make value judgments, which may set new policy.
  • Ability to delegate and to hold others responsible in a way that instills confidence and self-respect on the part of the staff.
  • Great sensitivity to all facets of the college community, including the needs of the various groups which comprise it.
  • A personal orientation to the process and skill in the management of participatory decision making.
  • A clear and articulated understanding of equity and how to use data to identify strategies to close enrollment and achievement gaps.

An independent, residential liberal arts college enrolling approximately 1,200 full-time undergraduates, Hartwick embraces the teacher-scholar model, with teaching excellence as the first priority, and seeks to recruit, retain and promote a diverse workforce.

Located in the scenic Susquehanna River valley in Oneonta, NY, near the northern foothills of the Catskill Mountains, the College features a Liberal Arts in Practice general education curriculum and aspires to “be the best at melding liberal arts education with experiential learning.”

Hartwick offers health benefits to domestic partners of employees, and prohibits discrimination on the basis of sexual orientation/preference and gender identity/expression. Hartwick is an Equal Opportunity Employer, committed to broadening “the understanding, awareness, and appreciation of diversity among all members of the Hartwick community.” Women, minorities, and other underrepresented groups are especially encouraged to apply.

Hartwick College is committed to providing a safe and secure educational and employment environment. Employment at Hartwick College is therefore contingent upon a successful background check on every new employee. Candidates to whom an offer of employment is made will be required to sign a Release of Information Form authorizing the College to conduct a thorough background check.

Hartwick College is committed to a diverse candidate pool, values an inclusive workforce and workplace environment, and wishes to minimize or eliminate the impact of implicit bias during the search and hiring process.

All applicants are asked to submit the following materials with their online applications:

  • A cover letter;
  • A resume;
  • A Diversity Statement that addresses how your past and/or potential contributions to diversity will support Hartwick College’s Diversity Statement (; and
  • The names and contact information for three references, with annotation regarding how the reference is related to you and your work (at least one of your references must be from a current and/or previous supervisor).

Review of applications will continue until the position is filled.

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