Description: • Taking calls regarding Life Insurance Claims, Death Claims (collecting information from the caller, providing empathy, and updates on current policies, etc) • Able to read and comprehend (non-scripted calls) policies • Working on multiple computer screens with dual monitors • Successfully completes Life/Health Response Center training • Develops knowledge of State Farm and the department's workflow, procedures, and products • Develops knowledge of required systems and tools utilized • Provides application and policy status, life claims status, services beneficiary maintenance and answers lower complex billing and policy questions • Identifies form requirements, medical requirements, assists with new business/change of plan processes and policy maintenance Top Skills Details: Excellent Customer Service Skills Strong Computer Skills & Strong Internet Connection (while working from home) Attention to Detail Key attributes: - Active listening skills - High empathy - Being resourceful (ability to use notes and tools provided in training to find answers) - Navigate multiple screens and systems - Adaptable - Comfortable with constantly changing environment - Critical thinking, resourceful and ability to research items - Simplify complicated topics - Growth mindset - Team player Additional Skills & Qualifications: Preferred Skills: • 1-2 years relevant experience; customer service preferred • Communicates clearly, professionally and empathetically with customers/associates • Ability to provide remarkable customer service in all interactions with customers and associates • Ability to think critically and demonstrate decision making skills through appropriate investigation • Ability to handle multiple computer applications while helping customers on the phone in a fast-paced collaborative team environment • Thrives on accountability to your team, your work and your schedule • Working in a collaborative team environment to handle a large volume of work • Highly prefer HS Diploma or GED About Aerotek: We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.