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Manager I Customer Care

Location: West Des Moines, IA
Company: Anthem, Inc
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SHIFT: Day Job
SCHEDULE: Full-time
Your Talent. Our Vision. At Anthem, Inc., it's a powerful combination, and the foundation upon which we're creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.
We are looking for the right candidate with Manager I Customer Care experience to join our team. The Manager will be responsible for providing oversight for customer service staff, establishing departmental policies and procedures.
Primary duties may include, but are not limited to:
- Directs implementation and administration of benefit programs.
- Prepares and communicates information to appropriate parties regarding benefit programs, procedures, changes and government mandated disclosures.
- Audits to monitor efficiency and compliance with policies; prepares specialized reports; may be assigned to special project work consistent with the role and dictated by the needs of the business.
- Ability to think strategically, solid problem-solving skills and excellent management skills
- Hires, trains, coaches, counsels, and evaluates performance of direct reports.
What You Contribute:
- Requires BA/BS; 1 year of experience in a leadership role and 5 years related customer service experience, or any combination of education and experience, which would provide an equivalent background.
- Requires strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
- Previous experience working in a call center healthcare and/or insurance industries strongly preferred
Work Schedule
- Ability to be flexible with work schedule, including coverage for weekends and holidays as needed
What We Have to Offer:
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Anthem, Inc. is ranked as one of America's Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.
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