Career advisers provide guidance about career choice, employment, training and further education opportunities to clients, including young people and the unemployed.
Counsels and assists Program's customers regarding job search strategies, personal career advisement and training issues, identifying and working with barriers to employment, professional goal setting and planning. Identify outside resources, programs and other services for customers if needed
Advises, monitors, and tracks participation for customers so that they maximize of the functions and opportunities of the program
Manages the day-to-day relationship with customers, addresses customer concerns promptly with an action plan to ensure satisfaction, and documents all findings with case notes in a clear, concise, and timely manner
Maintains knowledge/professional understanding of a vast array of occupations/career paths (for effective placement/processing and assessment of customers as well as determining services most appropriate for their career goals
Provides motivational support to customers during the job search process
Identifies training needs and ensures appropriate training
Facilitates job readiness/search workshops
Demonstrates strong strategies for re-engaging customers after training and finding employment for those customers
Demonstrates effective use of the guidelines and standards of the Case Management Model to support the needs of the participants
Successfully documents customer success stories internally and externally.
Analyzes and constructs critiques of resumes/required documentation for effective processing for customer eligibility
Administratively maintains accurate and complete records and correspondence as required by the Program Director and according to standards set by Customer
Creates and maintains the policies and procedures for Career Advisement and assists in the training of other team members in those guidelines
Works under direction of the Career Advisor Coordinator to facilitate timely completion of tasks to sustain daily operations and complete special projects, and assists program team members as necessary
Produces word processing documents, including charts and tables. Proofreads and edits correspondence, memorandum, proposals, reports, and other requested documents. Maintains filing systems and performs other relevant duties as assigned by the Program Director
Bachelor of Art/Bachelor of Science in psychology, marketing, business, human resources or related fields with two plus years relevant work experience
Experience working with career counseling consumers in a high volume work environment, particularly in a human services or workforce development or an equivalent combination.
Strong communication and organization skills, computer skills, publishing skills and the ability to communicate clearly and concisely
The ability to relate well with individuals, ability to motivate, and posses experience in presenting workshops and working with individuals having one or more barriers to employment
A referral network with other human service agencies in the community and can provide intervention services as needed
Knowledge of various job search strategies, resources and actions plans
Ability to follow instructions well
Adaptable, flexible, and a fast learner
Creative and able to meet deadlines
Works well under pressure and goal oriented and works well within a team concept
Demonstrated customer service skills
Demonstrated computer skills, with experience using word processing and spreadsheet software applications
Familiarity with the communities being served, with knowledge and understanding of local needs and resources
Be able to work first shift and overtime if required
Travel when necessary
Equus Workforce Solutions, formerly ResCare Workforce Services, is the nation’s leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work nationwide by focusing on the development, design, and delivery of demand-driven workforce solutions. Assisting over a million job seekers and thousands of employers annually, Equus Workforce Solutions is the most comprehensive workforce development company in the United States. For more information visit https://equusworks.com.