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Service Level Manager (SLM)

Location: Fallon, NV
Company: General Dynamics Information Technology
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Type of Requisition: Regular
Clearance Level Must Be Able to Obtain: Secret
Public Trust/Other Required: None
Job Family: Functional Experts
General Dynamics Information Technology (GDIT) is seeking a Service Level Manager (SLM) with Cloud experience.
The key position will support GDIT's established enterprise cloud common shared services offering in a multi-cloud environment. GDIT will serve as an Enterprise Cloud Common Shared Services Provider to takeover, expand, and continuously improve upon cARMY cloud common shared services in order to reduce complexity, increase security, eliminate duplication of effort, and increase Army-wide adoption of cloud computing technologies.
Cloud common shared services are those services that support application operations in the cloud, such as domain name services (DNS), network time protocol (NTP), remote access, file transfer, directory services, authentication and access, etc. The services can be provided by the Government or by contractors but must be approved for operation by a Government Authorizing Official (AO) using the DoD Risk Management Framework (RMF). These services are provided by cARMY for all tenant projects, applications, and services of the cARMY hosting environment or any other approved cloud hosted project and are not managed by the application owner; however, the application owner can inherit controls from the environment Authorization to Operate (ATO).
GDIT is seeking an SLM that has experience with cloud computing and is able to achieve continuous improvement in service delivery. To ensure defined service levels are maintained, the cloud landscape will need to be proactively managed and the SLM will need to have regular meetings with the customers to provide updates on the Service Level achievements and obtain input into demand management requirements and Continual Service Improvements.
For this effort, GDIT will maintain and continually refine and enhance existing enterprise common shared services; develop and maintain new enterprise common shared services; identify, test, document, and inculcate common processes, tools and procedures to minimize burden on application owners working through the RMF process. Implied in this effort is the need for the continuous integration, testing, deployment, and updating of the environment's ATO. GDIT will utilize agile-aligned service delivery models and Open Source and/or universally accessible Commercial Off the Shelf (COTS) licensable software, based on Open Standards to build, deploy, operate and maintain enterprise common shared services for impact level (IL) 2/4/5/6.
Seeking a SLM that can provide unique integration, configuration and delivery of technologies to create value-added capabilities.
Required Skills
- Experience in cloud platforms and technologies
- Experience with multi cloud environments and data integration for service level reporting
- Experience with ServiceNow
- Experience with cloud Service Catalogues including current services and services in transition.
- Experience managing the Service Level Management Process
- Experience with monitoring and measuring the achievements of the IT organization in comparison with the SLAs
- Experience with SLAs & KPI/Metrics
- Experience with large complex programs providing service delivery management
Desired Skills
- Experience working in Agile teams
- Active DOD Secret Clearance
- Certifications with cloud technologies such as AWS, Azure
Education and Experience
- Bachelor's Degree
- 10+ years of experience
- Secret (preferred)
- May be required to attend planning events or to work from a secured location
DESIRED QUALIFICATIONS: BA/BS (or equivalent experience), 10+ years of experience
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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