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Head of Client Services Technology

Location: Broomfield, CO
Company: Nuveen Investments
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Lead Development Manager, Tech
Manages the research, development, integration and implementation of strategic and emerging technologies.
Key Responsibilities and Duties
- Developing a strategy for the development and deployment of new and emerging technologies for systems, applications, network infrastructure, hardware and databases.
- Reviewing and approving the acquisition of selected technologies, while monitoring the budget; facilitating communication, awareness and interaction among departments regarding new selected new technologies.
- Developing metrics to qualify and quantify criteria for success for new technologies within the business.
- Overseeing the integration of new technologies and ensuring selected technologies are consistent with business initiatives and technology architecture.
- 5 Years Required; 7 Years Preferred
- University (Degree), Preferred
Physical Requirements
- Physical Requirements: Sedentary Work
Preferred Education
- University (Degree)
Career Level
Required Skills:
- 5+ years of experience in the asset management industry especially as it relates to distribution & client services
- 3+ years managing teams that are responsible for institutional client reports and other client services technologies (e.g. CORIC, Vermilion, Workflow Technologies - Unqork, RFP Technologies - Ombud)
- 3+ years of experience in Data architecture, Data operations, Data Lineage, Data quality tools, or meta-data platforms
Preferred Skills:
- Has good working knowledge of the client acquisition process including RFP processes, RFP technologies, consultant databases
- Have a good understanding of business workflows in the client services team for e.g. on-boarding
- 3+ years of CRM technologies. Salesforce is preferable
- Good understanding of architecture frameworks especially as it relates to Micro-Services and integration patterns
- Must have inspiring leadership skills to guide a medium sized team of developers/QA resources (both onshore and offshore) by managing both the day to day operations as well as strategic initiatives. Mentor junior members in relevant technologies and leadership skills
- Ability to manage multiple initiatives at the same time. Proactively coming to the table with solutions
- Excellent communication (both written and oral) and interpersonal skills. Ability to keep the team motivated and build strong relationships with stakeholders. Work with the extended team to ensure the creation of cohesive strategies for the tech stack
- Be comfortable in the implementation of full life cycle enterprise-wide software agile projects across highly matrixed organizations both on the technology and business sides
- Work closely with business stakeholders to translate business needs to a coherent technology, strategy and roadmap.
Potential Salary: $153,100.00 USD
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
Company Overview
Nuveen, the investment manager of TIAA, offers a comprehensive range of outcome-focused investment solutions designed to secure the long-term financial goals of institutional and individual investors. Its affiliates offer deep expertise across a comprehensive range of traditional and alternative investments through a wide array of vehicles and customized strategies. For more information about the firm please visit our website at
Benefits and Total Rewards
The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary ( .
Equal Opportunity
We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.
Read more about the Equal Opportunity Law here ( .
Accessibility Support
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.
If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:
Phone: (800) 842-2755
Privacy Notices
For residents of California, please click here ( to access the TIAA CA Applicant Privacy Notice.
For residents of the EU / UK, please click here ( to access the EU / UK Pre-employment Notice.
For all other residents, click here ( to access the Applicant Privacy Notice.
TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.
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