Spark Hire is an award-winning video interviewing platform (Software-as-a-Service) used by more than 6,000 customers in 100+ countries. Our industry-leading platform is recognized as the gold standard by esteemed software review site G2 Crowd. We’ve also been recognized as one of the best startups to work for (nationally) and a best small business to work for in the Chicago area.
We're looking for a Director of Customer Success with a track record of leading high performing customer success teams as SaaS companies.
As the Director of Customer Success, you’ll be the leading the development and execution of strategies to drive significant improvements in our key performance metrics.
You'll lead a team of 25+ people to accelerate the company through and beyond its next phase of growth. You’ll be an instrumental part of us achieving our key objectives and will be joining a customer success team with a strong foundation and huge potential.
What you’ll do
How you’ll be measured
As the Director of Customer Success, you’ll be evaluated on your individual and team’s performance in several key areas.
Improve retention rates across our entire customer base to support our high growth rate expectations on recurring revenue.
Identify opportunities to drive more expansion revenue from additional accounts, longer term plans, and more.
Boost NPS/customer satisfaction, build a repeatable process for customer-generated content (reviews, case studies, testimonials, etc.), partner with marketing to run a successful referral program, and more.
What we’re looking for
What You’ll Love About Spark Hire
Ready to move forward with the next steps? Apply today
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We require all candidates that receive and accept employment offers to complete a background check before being hired.
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