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Sales Engineer (Remote)

Location: Newark, NJ
Company: Cengage Learning
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Do you dare to reinvent the future of education?
At Cengage, we are harnessing the power of tech to build a future where all learners have the tools and confidence to achieve their goals. As a Cengage employee, you will blaze a new trail to transform the way people learn. Collaborating with the best of the best, you will feel challenged and inspired to do breakthrough work. With the support of our united team, there is no limit to what you can imagine, create and set in motion.
Are we right for you?
We set the bar higher by bringing our unique talents and point of view to the table every day. We are curious and comfortable with change and are willing to take risks to transform education. Most importantly, with everything we do, we put learning first.
Reporting to the Sr. Manager of Channel Partnerships and Operations, the Sales Engineer is the front-line support with the sales team for all product and support related questions. Working closely with technology, product, and marketing teams, your focus is on supporting sales with online education knowledge to grow market share and maintain existing customers. In collaboration with marketing, product, and technology, as well as your direct manager, you will conduct product training for sales, build personalized sales resources as needed, and be the technical liaison between ed2go and our partners. You will support existing and future business through sales requested activities such as aligning the ideal product for specific sales situations, answering sales questions about products, offering feedback on customer trends, and more. You report directly to the Sr. Manager of Channel Sales/Partnerships & Operations and work very closely with the field and inside based sales along with your product, marketing and technology colleagues.
The Sales Engineer is:
- The subject matter expert on ed2go's technical capabilities and offerings
- A highly resourceful, strategic and creative problem solver, self-motivated, innovative problem-solver, welcomes change, and works comfortably in a dynamic environment
- Adept at making data-directed recommendations and taking the insights and implications found in the data torelate them through cohesive narratives
- Able to balance multiple simultaneous projects, meet results and remain calm under pressure and in the face of uncertainty
- Highly accountable and focused, and skilled when it comes to attention to detail
The Sales Engineer's responsibilities include:
Technical Needs Analysis
- A high comfort level with internal technical features (XML, API, Reg System Integrations, SSO, LTI, SCORM)
- Collecting and understanding partners technical requirements/needs
- Aiding in needs analysis as part of these requests that are technical in nature
- The ability to help the partner understand what options are best for them based on their needs, requirements, resources, and goals
- Coordinating and collaborating with product and technology teams to align solutions with partners problems and needs
- Work closely with our partner base and sales team and offer market feedback (voice of the customer) to other departments such as technology, product development, marketing, and sales support.
Sales Opportunity Support
- Supporting the efforts behind pulling and massaging data for partner facing pitch decks
- Assisting Account Managers with pricing strategy by analyzing data
- Researching and determining which products meet partner's unique requirement
Demo Dolly
- Demoing the strengths of ed2go's platforms (OAC, partner site, etc.), partner customization options, showing and explaining geolocation from the portal to partner sites, etc.
Value Chain Support
- Specialist in our value chain as it exists today and how it continues to evolve as we release new features, etc.
- Major participant in our product releases/launches and SME to support the sales team
Skills you will need here:
- BA/BS degree
- A minimum of 3 years' experience as a Sales Engineer or Field Application Engineer in an e-commerce and/or SaaS company
- Strong online education solution knowledge and understanding
- Ability to present and train both customers and sales team members
- Strong content knowledge for area of coverage
- Excellent presentation and customer engagement skills: both live and virtual
- Collaborative - must work with Sales professionals, Product Managers, Technology teams, Product Marketers
- Excellent writing and communications skills
- Proven project management skills
- Ability to work in a cross-functional environment
- Willingness to travel
- Other duties as assigned
Preferred:
- Experience working with continuing education, workforce training, non-credit baring programs, and employee training solutions
- Outgoing personality with a focus on relationship building and relationship management with immediate responsiveness to all participants.
Cengage is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO\Policy\Statement\January\2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.
Cengage is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.
About Cengage
Cengage, an education technology company serving millions of learners in 165 countries and territories, advances the way students learn through quality, digital experiences. We serve the K-12, higher education, professional, library, English language teaching, and workforce training markets worldwide. We believe that through the power and joy of learning, students can enrich their lives and achieve their dreams - no matter their age, experience, abilities, or environment. Our industry-leading products and services make education more accessible and affordable, including Cengage Unlimited, the first-of-its-kind all-access digital subscription service. Visit us at http://www.cengage.com/or find us on LinkedIn (https://www.linkedin.com/company/cengage-learning/mycompany/) , Facebook, or Twitter (https://urldefense.com/v3/\_https:/twitter.com/CengageLearning\;!!MXVguWEtGgZw!aJM6MqVIQGDoWSYaJ6CU3EZyn3SnQfIs5kCHxkrWiy4\XmXapqpMK0qgZUq02AuBC1E$) .
Cengage, an education technology company serving millions of learners in 165 countries and territories, advances the way students learn through quality, digital experiences. We serve the K-12, higher education, professional, library, English language teaching, and workforce training markets worldwide. We believe that through the power and joy of learning, students can enrich their lives and achieve their dreams - no matter their age, experience, abilities, or environment. Our industry-leading products and services make education more accessible and affordable, including Cengage Unlimited, the first-of-its-kind all-access digital subscription service. Visit us at http://www.cengage.com/ or find us on LinkedIn (https://www.linkedin.com/company/cengage-learning/mycompany/) , Facebook , or Twitter (https://urldefense.com/v3/\_https:/twitter.com/CengageLearning\;!!MXVguWEtGgZw!aJM6MqVIQGDoWSYaJ6CU3EZyn3SnQfIs5kCHxkrWiy4\XmXapqpMK0qgZUq02AuBC1E$) .
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