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Manager, Account Management

Location: Kansas City, MO
Company: Abbott
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Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.
Diagnostic testing is a compass, providing information that helps in the prevention, diagnosis and treatment of a range of health conditions. Abbott's life-changing tests and diagnostic tools give you accurate, timely information to better manage your health. We're empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott's diagnostics instruments, providing lab results for millions of people.
Our location in Kansas City, MO currently has an opportunity for a Manager of Account Management.This highly visible and impactful role is responsible for building and sustaining relationships and supporting growth of eScreen key client accounts, including those with the highest revenue, those that have the largest growth potential and those with historical expectations of concierge service provided to them.
As Manager of Account Management, you will develop and maintain strong relationships with existing and new customer accounts, identify and implement strategies for growth, and provide solutions to accounts that promote stability and growth, introduce new eScreen products, and provide demonstrations and training to customers to educate and increase satisfaction with eScreen product and services. This leader is the first point of contact for assigned strategic accounts regarding, but not limited to, contracts and contract negotiation, pricing of products, and other site related projects and issues.
The Manager of Strategic Account Management also provides tier 3 resolution support for their clients, which may include communicating problems to the appropriate, internal and external superiors and supporting staff in order to resolve the concerns and issues that occur with the account. In addition, this role holds responsibility for onsite marketing activities, product utilization and ongoing product sales.
- Be the liaison between Abbott eScreen and assigned top revenue clients, using a consultative approach to manage and up-sale the account to exceed client needs. This requires daily interface with all internal eScreen groups and client contacts at all management levels including executive support.
- Perform customer trouble shooting, follow-up calls, visits, and support to accounts to ensure retention, increase growth, volume, and utilization of eScreen products.
- Execute goal and objective strategies as established by the Director of Account Management.
- Create, coordinate and perform training session(s), for accounts to meet their needs.
- Apply the skills needed to determine the most effective communication style for the specific customer to understand their strategy and needs of the business to serve the account.
- Coordinate all necessary marketing materials and support provided to account customers.
- Introduce sales and marketing efforts to generate new business and grown existing accounts.
- Complete all department procedures, attend department meetings, and oversee all scheduled trainings and site visits.
- Review and provide data reporting and analysis to the account for their use and to identify changes in business trends that may indicate service opportunities
- Articulate account detail regarding account productivity, which are growing and which are declining and why.
- Leverage customer relationships to promote additional products and services in order to influence account retention and volume growth over prior year.
- Provide direction to support staff as needed.
- Maintain 30-50% minimum travel schedule.
Required Education and Experience
- Bachelor degree or equivalent combination of education and work experience required
- 5-8 years of professional experience required
- Experience in drug testing or Occupational Health-related account management is a plus
- Experience managing strategic accounts, and interacting with C-suite points of contact.
- Experience with managing customer relations via phone, email and in person on a daily basis
Required Knowledge
- Must have proven skills and experience in extensive interactive client relationships
- Must be a technology-minded person with a comfort level using Microsoft office applications; creating and maintaining Excel spreadsheets; using digital conference applications (Webex, Skype); using CRMs; and other similar platforms to track projects and document details.
- Needs to understand data and be able to analyze and articulate data findings to internal and external leadership
- Must be an extremely organized person who can manage several open issues and continue to work them until closed with resolution; while working on all special projects
- Must be a disciplined note-taker with strong attention to recording all applicable details of a project and all daily issue resolution situations
- Must have strong time-management skills to be able to perform required daily activities, take on new issues and also complete other duties
- Must be able to successfully work independently and collaborate with a team
- Must have good oral and written communication skills
- Knowledge of Abbott eScreen products and software applications a plus
At Abbott, you can have a good job that can grow into a great career. We offer:
- A fast-paced work environment where your safety is our priority (Manufacturing roles only)
- Production areas that are clean, well-lit and temperature-controlled (Manufacturing roles only)
- Training and career development , with onboarding programs for new employees and tuition assistance
- Financial security through competitive compensation, incentives and retirement plans
- Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
- Paid time off
- 401(k) retirement savings with a generous company match
- The stability of a company with a record of strong financial performance and history of being actively involved in local communities
Learn more about our benefits that add real value to your life to help you live fully:
Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email
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