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Design Center Product Specialist

Location: Augusta, GA
Company: Camping World
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One of the best things about spending time outdoors are the stories waiting to be told. Camping World and Gander RV & Outdoors are part of the leading outdoor retailer that operates in local communities and online to serve all our customers, no matter where they live. We are outdoor enthusiasts who provide regionally, and seasonally relevant products priced competitively to fit your family's outdoor needs.
As the RV industry leader, Camping World is always looking for new and better ways to enhance your RV and outdoor experience. Camping World is a big place, just like the great outdoors. We make it our mission to equip you for it. We've got an awesome team already, but there's always room for more!
At Camping World, our Design Center Product Specialists are responsible for assisting customers in the department from start to finish while offering the best one-on-one customer service and have a keen eye for current trends in décor.
Essential Job Functions:
- Actively work the sales floor in the Design Center by greeting all customers
- Promote memberships, Visa apps, Roadside, and PPPs to all customers on the floor and at the register
- Cycle count furniture and surrounding POGs and allocate additional stock as needed
- Allocate furniture as needed for fast selling furniture and future forecasting for upcoming promotional sales events
- Participate in Service meetings weekly to discuss furniture delivery times and installs
- Maintain S&I daily through workorders, prepayments, estimates, and contact manager
- Detailed notes on Work orders and keep customers updated on work progress
- Utilize the software and work with service writers to schedule furniture installs
- Weekly meetings with manager to cover reports related to open workorders, prepayments, and notes tabs being used
- Write accurate furniture estimates for walk-in customers, dealership, and service
- Maintain a positive relationship with RV sales and service team
- Inspect vehicles and coaches to ensure proper furniture is being ordered
- Review each job for proper sizing, colors, and placement prior to scheduling jobs for installation
- Comfortable performing product demos on installed product for customers and associates
- Utilize hold tags properly and ensure furniture has been pulled and held for installs
- Maintain all areas of the design center including reworking vignettes and displaying furniture
- Work in the department to make labels, stock product, and set Ads
- Build furniture displays and work DC trucks to keep the department full and impactful
- Follow up with RV sales and service techs after installation completion to allow future learning and feedback
Required Skills and Experience:
- Strong sales and communication skills
- Strong presentation skills
- Excellent interpersonal, customer service and sales skills.
- Excellent organizational skills and attention to detail.
- Ability to function well in a high-paced and at times stressful environment.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills
- Must be proficient on the POS register and comfortable offering M&P to every customer
Full-time associates are offered a comprehensive benefit package including medical, dental, vision, PTO, 401k and more! Part-time associates are offered access to dental & vision coverage!
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
Equal Opportunity Employer Minority/Female/Disability/Veteran
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