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Member Service Representative (part time)

Location: Medical Lake, WA
Company: STCU
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Job Description

**The hours for this position are Monday through Friday - 12:00 p.m. to 5:00 p.m. Must be willing to work full time hours occasionally to fill in for team members.**

The Member Service Representative engages with and serves new and existing members through an interactive, consultative process that deepens relationships and member loyalty with STCU. Team Members in this role provide financial direction to assist members in meeting their current and future financial goals with the appropriate products and/or services, and is accountable for delivering an Unparalleled member experience by providing efficient and accurate service in teller and member service functions.

Principal Accountabilities
Deepening Member Relationships

  • Pro–actively greet members as they enter the branch and engage in a collaborative dialogue.
  • Responsible for deepening member relations by analyzing members’ needs and interests; and introducing products and services to both new and existing members.
  • At a minimum will open basic account types including checking and savings with an increase in ability expected with time in the job to include certificates of deposits, IRAs, basic business accounts and trusts.
  • Provide information and referrals to members seeking other services including mortgage, small business, commercial and investments.
  • Answer questions and resolve practical to complex technical problems on member accounts.
  • Assist member with learning and using new and existing technology.
  • Perform account maintenance and research.
  • Complete paperwork associated with account opening and submit within required time frames.

Teller Performance

  • Perform Teller functions without assistance as needed to support the branch.
  • Process all member and shared branch member transactions, deposits, withdrawals, transfers, payments, check orders, issuing of cards, etc.; accurately and efficiently. Be proficient with all cash handling processes.
  • Balance cash drawer, keeping posting and proof errors to a minimum, and working within the guidelines, procedures, and processes.
  • Must be able to trouble shoot system problems.
  • Must be able to research cash offages, member issues and disputes.
  • Perform balancing of all machines including Recyclers, Coin, and Cash Advance.
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