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Casino Beverage Ambassador

Location: Perryville, MD
Company: Penn National Gaming
Employment type: Permanent
Hours: Full time
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Don’t just work. Work Happy.

A career in gaming? At Hollywood Casino Perryville, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry. An individual could be successful if they possess the following.


Establishes rapport with guests and creates a friendly and fun atmosphere. Maintains a well-groomed appearance in accordance with the “Appearance Standards” at all times in order to assist in reaching profitability, guest satisfaction, work force strength and compliance goals.


  • Provide excellent customer service to all guests, customers and employees.
  • Greet customers as they enter the casino as needed.
  • Be current on all Marketing promotions.
  • Assist with Marketing & Promotions as needed.
  • Ensures all guest inquiries, problems, and requests for service related to general property information are promptly handled and rectified in an upbeat, positive, professional, timely manner and in accordance with departmental standards and in compliance with the regulatory and internal control framework
  • Responsible for prompt, efficient and courteous service to casino guests in accordance with Hollywood Casino Perryville policies, procedures and standards while utilizing ACSC as needed to provide this serviceMonitor guests needs on a continuous basis and ensures all requests are promptly fulfilled.
  • Maintains appearance of casino floor and work area
  • Accurate and efficient use of POS system.
  • Monitor guests alcohol intake in accordance with training
  • Assist other beverage personnel with maintenance such as side work and opening/closing duties.
  • Participate as a team member with all servers, bartenders, bar backs, supervisors and any other casino personnel to ensure efficient operations.
  • Will adhere to all policies, procedures, rules and regulations of Gaming and Leisure Properties, Hollywood Casino Perryville and the Maryland State Lottery.
  • Knowledge of alcoholic and non-alcoholic beverages and awareness of new drink trends.
  • Responsible for mixing drinks to deliver to guests.
  • Work as part of a team to provide beverage service
  • Be able to work independently with minimal supervision
  • Other duties as assigned


Must be a minimum of 21 years of age. High School diploma or equivalent Basic computer knowledge.


Must be able to read and write in English and have good verbal communicating skills.


Basic math skills such as adding, subtracting, fractions, decimals, percentages etc.


Ability to define problems, collect data, establish facts, and draw valid conclusions.


Must qualify for a Gaming license with the Maryland State Lottery Agency and meet any credentialing requirements of the Maryland Gaming Control Board.

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family. The areas of career opportunity with Penn are ideal for just about any skill set. Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

Equal Opportunity Employer

Pay starting from $12.50 per hr plus tips
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