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Sr Client Manager - Risk Mitigation - NetSuite Services

Location: Chisolm, AL
Company: Oracle
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Job Description
As a recognized authority and leading contributor within the practice, this senior-level consulting professional has broad understanding of solutions, industry best practices, multiple business processes or technology designs across multiple product/technology families. Works directly with Consulting sales to analyze customer business needs.
Exercises judgment and business acumen in selecting methods and techniques to design non-routine and complex business solutions utilizing Oracle products and technology to meet customer needs. Influences customer leadership in acceptance of Oracle solutions and services to facilitate the closing of consulting deals. Contributes to statements of work, work breakdown structures and/or level of effort and staff plans. Presents and demonstrates solutions to customers. Builds and maintains a network and up-to-date specific industry or product knowledge. Responsible for transitioning deal knowledge to implementation team. Leads the domain specific solution design aspects of engagement(s) ensuring high quality and integrated business solutions. Anticipates project risks and suggest risk mitigation to project manager. Resolves complex customer issues by recommending solutions. Demonstrates expertise in multiple business processes across two or more product families or ability to architect and design technology solutions encompassing multiple products.
8-10 years of relevant experience including 4 years of consulting experience. Prior team lead or manager experience. Undergraduate degree or equivalent experience. Broad product, technology or industry expertise. Ability to craft and articulate strategic solutions. In-depth knowledge of implementation methodologies and best practices. Knowledge of competitive & partner products, technology and solutions. Ability to travel as needed.
If you are a Colorado resident, Please Contact us or Email us at to receive compensation and benefits information for this role. Please include this Job ID: 146928 in the subject line of the email.
Due to growth, multiple positions available across the United States and Canada
NetSuite ERP solution preferred - but NOT required
Hire level/title commensurate with experience.
Home office based with minimal as appropriate travel.
Why Oracle NetSuite?
One word - transformation.
At Oracle NetSuite, we believe the cloud is here to stay and so do our 20,000+ customers. We believe businesses should not be bogged down by the overhead of bulky data centers and expensive personnel to run it all. Businesses need to be lean, efficient and agile. Oracle NetSuite is literally transforming business around the globe by providing a cloud-based, unified system that delivers unprecedented capabilities to drive business forward. Founded in 1998 as THE cloud applications pioneer, today Oracle's NetSuite global business unit has transformed the business operations of our customers without the high costs and inefficiency of on-premise systems.
Transform your career at Oracle NetSuite
At Oracle NetSuite we work hard and we work smart. We hire fierce competitors. We hire individuals that are fearless trail blazers. Oracle NetSuite employees take the hill, we prefer action over inaction, we are tireless in our mission and we pause only to celebrate our success. And we DO celebrate, because if you don't have fun along the way, then what's the point?
We are seeking candidates for the position of Sr Client Manager - Risk Mitigation.
The Client Manager for our Risk Mitigation team will be responsible for identifying, evaluating, and addressing risks related to NetSuite's enterprise account implementations. You will interpret difficult and nuanced situations, while working with C-Level executives and senior leaders to foster mutual accountability and agree in a joint plan for success. You will collaborate with senior leaders to develop and drive continuous improvement initiatives to shape the future of NetSuite. You will promote customer satisfaction with enterprise accounts and reduce the failure costs related to risks associated to complex implementations. This role requires proven leadership agility within NetSuite as well as with global systems integrators, and customers.
Responsibilities include:
- Identify and monitor risks across the lifecycle of the account and provide assistance and oversight to mitigate risk throughout the Customer Journey.
- Report to NetSuite executives on customer status and remediation plans. Serve as the primary point of contact for internal teams, customers and partners related to risk mitigation. Provide real-time feedback to product and operations teams.
- Lead senior level continuous improvement initiatives, build framework and processes to drive scale across the organization, reduce churn, enhance ARR and enable Customer Success.
- Partner with internal NetSuite teams to validate that customer requirements and solution design align to NetSuite technical and functional capabilities. Proactively network and build relationships with internal and external stakeholders to influence customer outcomes.
- Place the client first in everything with focus on first year of experience with Oracle + NetSuite: Time-to-value, adoption & satisfaction, business results and Customer Success.
- Manage complex escalations to successful resolution.
Preferred Qualifications include:
- Demonstrated executive-level communication skills (process-first mindset, P&L acumen, negotiation & diplomacy)
- Previous operational experience as a business process lead, or vertical-specific experience in Manufacturing, Retail, Channels & Alliances and/or Ecommerce, including process improvement, decision making, risk assessment, data analysis and project management.
- Ability to manage conflicts, holding all parties accountable to deliver successful outcomes. Ability to exhibit grace under pressure, execution drive and readiness to advocate for the Client while balancing the needs of the company.
- Strong understanding of SaaS/Cloud ERP, CRM, SFA, and/or OmniChannel Commerce business processes and user experience.
- Proficiency on the Oracle + NetSuite platform strongly preferred, including hands-on experience and/or implementation consulting. Fundamental understanding of Oracle + NetSuite's core functionality, Analytics and Support architecture. NOTE - competitive platform solution experience will be considered.
- Bachelor level degree in Accounting, Finance or comparable strongly preferred. MBA or other relevant graduate degree a plus.
- Minimal, as appropriate.
At Oracle, we don't just value differences-we celebrate them. We're committed to creating a workplace where all kinds of people work together. We believe innovation starts with diversity and inclusion.
About Us
Diversity and Inclusion:
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.
That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.
Oracle is an Equal Employment Opportunity Employer *** . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- Which includes being a United States Affirmative Action Employer
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