Apply for this jobSumner, WA, USA Req #3914AN EQUAL OPPORTUNITY AFFIRMATIVE ACTION EMPLOYER
Job Summary: As a Customer Service Specialist of Last Mile Home Delivery, you will be the main point of contact for independent contractors, retail clients and end user members. As a Customer Service Specialist, you will be responsible for assisting all aspects of operations to ensure successful completion of deliveries. Essential Functions:
Must have strong customer service skills
Strong critical thinking skills
Proficient problem solving skills
Develop relationships with general managers and retail client team members to assist with member needs and team issues
Ability to conduct phone calls professionally and efficiently
Ensure routes are effectively audited daily and weekly
Act as the liaison between driving teams and retail customer
Act as liaison between driving teams and end user member
Work closely with management to analyze metric data and best way to coach teams for improvement
Research, identify and establish delivery failures to assist management with improving overall weekly, monthly and quarterly metrics
Other duties as assigned
High school degree or equivalent
Minimum one year of related experience in customer service skills
Prior transportation experience preferred
Confidence to speak with members
Ability to deal with difficult people with empathy and understanding
Ability to problem solve quickly
Must be proficient in Microsoft Office Suite
Must be proficient in data retrieval from internet job databases
Strong written and verbal skills
Must be professional in presentation and interaction
Must be highly detail oriented
Must be able to record data accurately
Must have flexibility to adapt to shifting priorities.
Ability to demonstrate a sense of urgency, be self-driven, have leadership skills, be a team player and strong relationship builder.
Ability to effectively respond and interact with all levels of organization.
Must have positive work ethic, ability to connect and inspire others, and communicate clearly.