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Customer Service Specialist

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Location: Sumner, WA
Company: Cardinal Logistics
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Job Summary: As a Customer Service Specialist of Last Mile Home Delivery, you will be the main point of contact for independent contractors, retail clients and end user members. As a Customer Service Specialist, you will be responsible for assisting all aspects of operations to ensure successful completion of deliveries.
Essential Functions:
  • Must have strong customer service skills
  • Strong critical thinking skills
  • Proficient problem solving skills
  • Develop relationships with general managers and retail client team members to assist with member needs and team issues
  • Ability to conduct phone calls professionally and efficiently
  • Ensure routes are effectively audited daily and weekly
  • Act as the liaison between driving teams and retail customer
  • Act as liaison between driving teams and end user member
  • Work closely with management to analyze metric data and best way to coach teams for improvement
  • Research, identify and establish delivery failures to assist management with improving overall weekly, monthly and quarterly metrics
  • Other duties as assigned

Other Requirements:
  • High school degree or equivalent
  • Minimum one year of related experience in customer service skills
  • Prior transportation experience preferred
  • Confidence to speak with members
  • Ability to deal with difficult people with empathy and understanding
  • Ability to problem solve quickly
  • Must be proficient in Microsoft Office Suite
  • Must be proficient in data retrieval from internet job databases
  • Strong written and verbal skills
  • Must be professional in presentation and interaction
  • Must be highly detail oriented
  • Must be able to record data accurately
  • Must have flexibility to adapt to shifting priorities.
  • Ability to demonstrate a sense of urgency, be self-driven, have leadership skills, be a team player and strong relationship builder.
  • Ability to effectively respond and interact with all levels of organization.
  • Must have positive work ethic, ability to connect and inspire others, and communicate clearly.

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