Customer Service Specialist
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| Location: | Sumner, WA |
|---|---|
| Company: | Cardinal Logistics |
Job Summary: As a Customer Service Specialist of Last Mile Home Delivery, you will be the main point of contact for independent contractors, retail clients and end user members. As a Customer Service Specialist, you will be responsible for assisting all aspects of operations to ensure successful completion of deliveries.
Essential Functions:
- Must have strong customer service skills
- Strong critical thinking skills
- Proficient problem solving skills
- Develop relationships with general managers and retail client team members to assist with member needs and team issues
- Ability to conduct phone calls professionally and efficiently
- Ensure routes are effectively audited daily and weekly
- Act as the liaison between driving teams and retail customer
- Act as liaison between driving teams and end user member
- Work closely with management to analyze metric data and best way to coach teams for improvement
- Research, identify and establish delivery failures to assist management with improving overall weekly, monthly and quarterly metrics
- Other duties as assigned
Other Requirements:
- High school degree or equivalent
- Minimum one year of related experience in customer service skills
- Prior transportation experience preferred
- Confidence to speak with members
- Ability to deal with difficult people with empathy and understanding
- Ability to problem solve quickly
- Must be proficient in Microsoft Office Suite
- Must be proficient in data retrieval from internet job databases
- Strong written and verbal skills
- Must be professional in presentation and interaction
- Must be highly detail oriented
- Must be able to record data accurately
- Must have flexibility to adapt to shifting priorities.
- Ability to demonstrate a sense of urgency, be self-driven, have leadership skills, be a team player and strong relationship builder.
- Ability to effectively respond and interact with all levels of organization.
- Must have positive work ethic, ability to connect and inspire others, and communicate clearly.
EEO/AA/M/F/VETS/DISABLED
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