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Customer Engineer II (C2)

Location: Deschutes County, OR
Company: Applied Materials
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Key Responsibilities
Requires a basic understanding of 200mm Semiconductor equipment and the associated requirements. Performs all standard service activities through Tier I unassisted. Performs standard Tier II with assistance. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs.
Responds to fab issues by communicating with other engineers and participating in escalation conference calls. May participate in projects to reduce costs and increase uptime.
Verifies operational quality of system equipment. Assists senior engineers as needed.
Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers. Ability to diagnose and resolve technical problems. Uses training and experience to identify some process, software or hardware related system problems.
Strives to perform BKMs. Uses knowledge management systems. Follows all IP guidelines.
Assumes responsibility for complete customer satisfaction within work area. Assists in planning, communicating, and coordinating support plans with customer management.
Complies with all safety procedures and consistently demonstrates safety as a value.
Complies with all safety procedures and consistently demonstrates safety as a value.
Functional Knowledge
- Previous Knowledge on Applied Materials 200mm PDC equipment system knowledge preferred.
- Has established skills to perform a range of day-to-day activities
- Familiar with Microsoft Windows environment and Excel
Business Expertise
- Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline
- Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area
Problem Solving
- Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options
Impact
- Impacts own team through the quality of the services or information provided; follows standardized procedures and practices and receives regular but moderate supervision and guidance
Interpersonal Skills
- Uses communication skills to exchange information
- Individual with Applied Materials 200mm Centura experience and or experience with a Etch Background in the Semiconductor Industry.
- Has developed specialized skills or is multi-skilled developed through job-related training and considerable on-the-job experience.
- Completes work with a limited degree of supervision. Key Responsibilities
- Is proficient on primary toolset and demonstrates ability to acquire additional systems and applications. Performs startup activities through Tier II with limited support. Able to complete qualifications with minimal assistance.
- Completes quality repairs. Actively responds to fab issues by communicating with engineers in other locations and participating in escalation conference calls. May initiate or participate in projects to drive down costs or increase uptime. Ability to carry out action plans and report findings. Verifies operational quality of system equipment.
- Follows all checklists and procedures and ensures correct Revs of procedures and schematics are available prior to performing work. May identify procedural issues.
- Can perform most retrofits on equipment. Assists in process issues.
- Applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
- Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area. Demonstrates strong interest and knowledge of the customers business. Builds and maintains customer satisfaction through clear, consistent communication and the sharing of collective knowledge. Is consistently able to operate in high pressure or ambiguous situations. Solicits customer feedback. Understands the impact of various actions/decisions on the account. Is aware of potential dissatisfies and escalates as appropriate. Develops and executes corrective action plans.
- Performs BKMs. Actively engages in the use of knowledge management systems. Complies with all IP guidelines.
- Complies with all safety procedures and consistently demonstrates safety as a value.
Functional Knowledge
- Is skilled in a range of processes, procedures, systems and tool sets to carry out assigned tasks or has developed deep skills and knowledge of tools in a single area
Business Expertise
- Uses knowledge of how the team integrates with others to accomplish the team objectives
- Builds and maintains customer satisfaction through clear, consistent communication and the sharing of collective knowledge
Qualifications
Education:
Associate's Degree
Skills
Certifications:
Languages:
Years of Experience:
2 - 4 Years
Work Experience:
Additional Information
Travel:
Yes, 20% of the Time
Relocation Eligible:
Yes
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
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