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AK Bush Mail Order Lead Clerk

Location: Juneau, AK
Company: Kroger
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Company Name: Fred Meyer

Position Type: Employee

FLSA Status: Non-Exempt

Position Summary:

Provide mail order services to customers and manage the selection, packing and shipping of merchandise from email, mail, fax, phone, web and shop and drop orders. Role model and demonstrate the Company's core values of respect, honesty, integrity, diversity, inclusion and safety of self and others.

Fred Meyer also requires that all associates perform all tasks in a safe manner consistent with corporate policies and state and federal laws.

Essential Job Functions:

  • Model "Customer 1st" behavior; deliver and encourage other associates to deliver excellent customer service
  • Process orders (email, mail, fax, phone, web and shop and drops)
  • Take orders, review/record transactions, shop orders and process payments
  • Research payment problems
  • Consolidate, pack and weigh packages
  • Use the Desktop shipping system
  • Receive and return customer calls
  • Handle sensitive and secure customer information
  • Comply with all corporate policies
  • Promote and follow Company initiatives
  • Comply with all safety guidelines and standards
  • Process packages for carriers
  • Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum Position Qualifications:

  • High school diploma or general education degree (GED), plus six months related experience; or combination of relevant education and experience.
  • Minimum 18 years of age
  • Ability to pass drug test
  • Ability to work in a fast-paced environment
  • Ability to work weekends on an frequent basis, work any shift, and overtime as needed
  • Ability to travel independently on an occasional basis
  • Accuracy/attention to detail
  • Ability to organize/prioritize tasks/projects
  • Maintain confidentiality
  • Familiarity with industry and technical terms and processes
  • Ability to work with strict time frames and resolute deadlines
  • Proficiency with current Company email
  • 25 WPM typing
  • Any licenses or certificates required by federal and/or state
  • Valid driver's license
  • Fred Meyer lift truck license/certification

Desired Previous Job Experience:

  • Knowledge of Fred Meyer policies, procedures and organizational structure
  • Customer service experience
  • Familiarity with shipping terms and processes
  • Ability to operate the following special equipment, machinery and or special tools: Forklift
  • Related retail experience

Education Level: None

Required Certifications/Licenses: None

Position Type: Full-Time

Shift(s): Day; Evening; Overnight

Regions: West

States: Alaska


Jobs at Fred Meyer: Based in Portland, Oregon with over 130 stores throughout Oregon, Washington, Idaho & Alaska, Fred Meyer offers one-stop shopping with store employment opportunities in apparel, home, food, pharmacy and home electronics as well as opportunities in our division office in merchandise and product development, store operations, customer communications, public affairs, food and pharmacy. We are always searching for individuals who share our passion for service, leadership, honesty and diversity. Whether you like working with people, numbers or ideas, you can find a home at Fred Meyer. And with stores and offices across the Pacific Northwest, we have opportunities for talented individuals if you prefer to be closer to the mountains, ocean, or city.

Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names. At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

Posting Notes: AK || Juneau || 8181 Glacier Hwy || 99801 || Fred Meyer || [[mfield2]] || Customer Service; Store Operations || Employee || Non-Exempt || Full-Time || None

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