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Front Desk Representative

Salary: $37,239 per year - estimated ?
Location: California, MD
Company: Planet Fitness
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Job Description

The customer service staff, or commonly called the front desk staff, is the core of the gym. They will frequently interact, communicate and maintain an excellent relationship with both the members and management staff. The staff is responsible for carrying out key functions for operating the gym, which are: a) providing exceptional customer service and account administration to current gym members b) creating and maintaining an exceptional JFZ atmosphere in the gym c) keeping the gym and all equipment exceptionally clean and in good working order. In addition, the customer service staff also monitors the gym environment and operations on a daily basis and offers improvements when needed. The staff is required to use excellent communications and teamwork to carry out all job duties and requirements.

Duties include but are not limited to:

* Greeting and saying goodbye to all members and guests
* Monitoring club access to members and non-members
* Answering any questions and handling member complaints
* Having an excellent understanding of the Judgement Free Zone and explaining the JFZ to all members and non-members
* Answering info calls over the phone and taking messages
* Giving club tours
* Completing Rounds every 15 minutes and completing Daily Cleaning Stations
* Selling memberships, writing out agreements, and entering new members into the database
* Operating the Point of Sale system and collecting any balances of past due accounts
* Organizing and maintaining the customer service front desk
* Assisting with club housekeeping and restocking any paper products in locker room
* Perform beginning of the day and end of the day procedures
* Making self available to newer employees for questions and guidance

Skills required:

* Good phone/communication skills
* Must be quick and accurate with numbers
* Ability to follow directions well
* Ability to work well independently
* Must have an upbeat attitude
* Must be able to occasional lift <20 pounds


Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.


Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
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