Senior DevOps Engineer

Who are we and why should you join us?

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service – providing affordable and convenient therapy in 210 countries and over 60 languages across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

As a Senior DevOps Engineer at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We seriously invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand.

At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.

What are we looking for?

We are looking for an individual to join our systems team to help us build our production and corporate systems and keep them up and running reliably. An ideal candidate is someone who is passionate about building reliable and highly available systems and tools. A strong candidate will be an expert in containerization, AWS technologies, and Kubernetes.

We’re looking for someone who cares and wants to be involved in our product, mission, and success - way beyond checking off tasks.

What will you do?

• Design, implement, deploy, and maintain reliable systems and processes.
• Alongside software engineers, provide service outage escalation response.
• Participate in on-call incident management rotation.
• Manage configuration and security of instances across multiple environments.
• Manage and build core tools, services and infrastructure across the entire organization.
• Monitoring of the production and corporate networks.
• Manage fleets of machines with automation.
• Develop and deploy automation to make your job easier.
• Have access to whatever training resources can help you succeed.

What technologies will you work with?

• AWS
• Docker
• Kubernetes and Helm
• Terraform in AWS
• Monitoring, Alerting and Logging services

What will you NOT do?

• You will NOT worry about funding. We have startup DNA, but we're fully backed and funded by our parent company, Teladoc Health.
• You will NOT be confined to your "job". We believe in nurturing employees’ interests and passions – even if some of them lie outside of your core responsibilities.
• You will NOT be bogged down by office politics, egos, or bad attitudes. Only positive, pleasure-to-work-with people are allowed here!
• You will NOT get burned out. We work hard, but we also believe in maintaining sustainable work/life balance. Seriously.
• You will NOT have to wonder why you’re doing the work you’re doing. Our day-to-day operations translate into people getting the help they need.
• You will NOT chase the latest most sophisticated technology just because it's there. We love exciting new technology but we love practical solutions that get the job done even more.

Can I work remotely?

Yes. We operate in Pacific Time and candidates in any time zone are welcome to apply. We also ask our employees to travel to our Mountain View, CA office up to six times per year to collaborate in person in order to build better working relationships and experience our in-office culture. Travel expenses will be covered and reasonable accommodations will be made for those under unique circumstances who cannot travel.

Requirements

• 5+ years of experience in DevOps or as an SRE (or equivalent production engineering role).
• Strong experience with AWS and Docker.Experience with Kubernetes.
• Experience with CI/CD pipelines and methodologies.
• Very knowledgeable in Linux systems.
• Strong verbal and written communication skills.
• Strong ability to think on your feet, come up with innovative solutions, and solve problems that may be completely unique.

Benefits

• Competitive salary & equity compensation
• Excellent health, dental, and vision coverage
• 401k benefits with employer matching contribution
• Unrivaled perks program (including free therapy, UberEats, and more)
• Remote work with regular in-person bonding experiences sponsored by the company
• Office in the heart of downtown Mountain View, a three-minute walk from Caltrain
• Commuter benefits, FSA accounts, and Employee Stock Purchase Programs
• The chance to build something that changes lives – and that people love
• Any piece of hardware or software that will make you happy and productive
• An awesome community of co-workers

The base salary range for this position is $130,000 - $195,000. In addition to a base salary, this position is eligible for a performance bonus, RSU's and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2023. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.