Guest Attendant - Guest Services, Casual, Rotating

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Description

The Guest Attendant reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

This position includes high volume customer contact and a professional, positive, engaging attitude is necessary to welcome customers to Northwestern Medicine. This position serves as a resource to customers facilitating hospital access to and from the parking lots or drop off areas.

Responsibilities:

• Greets, acknowledges and assists all customers outside during assigned hours.
• Maintains visual appearance and safety of entrance, i.e. clearing snow and ice, removing trash, etc
• Serves as a resource to patients and visitors facilitating hospital access.
• Safely transports guests to and from parking areas utilizing the Courtesy Shuttle.
• Must be able to safely drive the Courtesy Shuttle.
• Capable of hearing customer comments, concerns and complaints and responding in a positive, proactive and timely manner.
• Facilitates the flow of customers to and from their vehicles while maintaining efficiency and professionalism.
• Presents a professional image of self and organization by adhering to department uniform policy.
• Actively participates in all required in-service and departmental meetings.
• This position adheres to and is responsible for the safety standards of Northwestern Medicine including the completion of the mandatory Organizational & Departmental safety standards on an annual basis
• Performs other related duties as assigned

Qualifications

Preferred:

High school diploma

1 year of professional customer service experience

Valid Illinois drivers license

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.